Multi-vendor hardware support and maintenance

Due to the nature of our business at DC Parts, we have a wide range of server, IT storage and networking parts from a variety of suppliers. This allows us to distribute parts at short notice to customers across the globe, providing an instant parts replacement service.

The benefit for many customers today is the ease of obtaining an IT spare parts maintenance support service, which provides an easy and cost-effective way to maintain IT systems on their own. Customers have stated that they have some in-house technical resources available to implement a hot swap of a hard drive, but require a reputable company to provide parts for post-warranty or end-of-life systems that have been tested and come with a replacement warranty.

DC Parts has successfully delivered this level of cost-containment service for several years and continues to supply parts for customers across multiple vendor environments. Our hardware spares support service integrates seamlessly with and benefits customers who have decided to take an interim period to maintain their IT systems.

Hardware Parts Support Benefits

• Cost containment solution
• Viable and sustainable service
• Supply of parts when necessary
• Supporting self-maintaining IT infrastructure environments
• Reducing operating expenses
• Short-term parts supply
• Parts warranty

Residual asset value for your hardware

Our exclusive hardware support and maintenance service can provide you with the potential to customize a cost-neutral maintenance contract for hardware that is now post-warranty, end of life or end of life (EOL / EOSL). Our service allows customers with hardware to have multiple stages in a lifecycle program, while providing extended maintenance support, regardless of the need for 3,6,9 or even 12 months of support, thereby effectively creating a neutral solution in terms of cost.

Cost reduction in your contract

We allow a cost-neutral maintenance solution to be provided through the residual value on your hardware hardware that we would remove at the end of the agreed maintenance support term. As well as services for secure deactivation and elimination of data according to internal compliance requirements will also be part of the discussion of the hardware lifecycle services program. 

If you don't need a support service, our maintenance service can still benefit you. As such, we can provide a residual value quote for your IT server and storage hardware and discuss the decommissioning and data erasure process, allowing you to achieve a much greater return on your initial capital investment. There is no obligation to obtain a quote from DC Parts, but lets you explore whether this service might be viable and beneficial for you.

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Whether you are requiring a hardware parts-only maintenance solution for post-warranty systems or end-of-life legacy systems, DC Parts can discuss your needs and provide a suitable parts-only solution that works for you.

Many organizations today have a global presence with offices located in various parts of the world. The requirement to have the ability to provide a hardware parts only solution to your organization's locations to maintain the systems can be an alternative and a more economical way than the method currently employed.

A DC Parts may discuss your hardware parts requirements only to enable us to understand geographic locations and hardware systems in place and provide you with a viable solution that meets your specific needs.

This may mean that your solution involves not only providing a cache of spare parts, but also incorporating an element of technical advice or remote assistance. Our goal is to provide a solution that works for you and integrates seamlessly with your current and future needs, without necessarily increasing your current operating expenses.

Hardware replacement features

Most organizations today are asking departments to find ways to reduce overhead. This can range from service automation to reducing the number of employees in a department. The directive, however, remains the same, maintaining or, in some cases, increasing services with fewer resources available to reduce costs.

the consultants of DC Parts, in collaboration with you, seek to audit and assess areas within your IT infrastructure where you are able to utilize a combined IT resource to provide a cost-effective alternative solution to reduce operational overhead for server and storage systems than the methods you can use currently employing.

Our goal is to provide organizations with alternative options to conventional practices that may currently exist, without exposure to increased service risk. Hardware Lifecycle Services from DC Parts offer a flexible approach for organizations looking to partially or fully integrate maintenance and support or professional services into their organization for current or historic servers and storage systems.

We sometimes look for a solution to remedy our immediate maintenance support challenge, but the requirement we are looking for may be for a small percentage of what a full support contract would provide. The difficulty is justifying the expense of a comprehensive maintenance contract when you have the technical resources in-house. THE DC Parts solves this challenge by being able to provide platform-specific hardware parts, service desk and remote support contracts only.

A DC Parts specializes in server and storage maintenance support services and understands that organizations today are not just looking for rigid annual support contracts without flexibility, but quite the opposite. We understand that most organizations may have some degree of in-house technical resources at their disposal.

The flexibility for short-term maintenance support contracts to cover a variety of projects or find a maintenance support provider who can provide specific legacy end-of-life support at various points in the life cycle of an IT infrastructure can be valuable .

Getting constant feedback from customers is important and valuable to DC Parts. It allows us to identify and extend our service to existing and potential new customers and acknowledges that we have listened. The feedback we've received from our customers is that engineering continuity, initial fix to service resolution, hardware parts, and immediate access to third-line technical resources are critical.

Maintenance Support Services

The overall task of managing maintenance and support contracts can be an expensive and time-consuming task, especially if your IT infrastructure has grown out of necessity. The gradual growth of IT can bring its own challenges, which sometimes, if left unchecked, can inadvertently cause systems to become unsupported. THE DC Parts can work with you to help and slowly bring these systems under a major maintenance service contract by pro-rata systems to co-terminate at a specific date chosen to conform to the manufacturers' new support contract dates.