Customer Success

STORAGE: E-mail, website and ERP stopped, Losses and headache.

Here you will find a case study, based on technical service performed by DC Parts.
For ethical reasons, the customer’s data and name will be preserved.

CLIENT: Public Development Bank

CHALLENGE: The main challenge in this case study was to solve the customer’s problem, which was compromised by the use of e-mail, website and ERP, after storage failure.

CUSTOMER EQUIPMENT: The equipment that failed was a Netapp Storage FAS8060. High availability cluster failed 2 FANS and 3 HDDs, as well as controller failure.

This failure was enough to compromise access to important channels, such as the website, as well as emails and ERP.

It should be noted that ERP usually interferes in several areas of the operation, including financial and HR, generating several losses for the customer.

OPPORTUNITIES: In the initial contact with the customer, on an emergency basis, there was a report of the failure in the operation.
It was necessary to attend in person to identify the complication in the equipment and from there, the certified specialist identified the failures and solved them as follows:

• NetApp Metrocluster solution in Storage FAS8060 failed in one of the FAN.
• Only one of the backup sites was operating and the main one was down.
• Evaluating the equipment, it was identified the need to replace Sysfan3 F1 and Sysfan3 F2, replace X308A-R5 and X423A-R5 disks and resynchronize data between the main site and the secondary site.
• Considering the solution to the existing problem, we indicate the acquisition of 1 NetApp FAS80X0-CHASSIS-INT-R6 Chassis n/Fans & PSU’s, in addition to the supply of chassis board and service for replacement.
• Based on the resolutions presented, the customer also started to invest in scheduled maintenance, including evaluation and replacement of parts.

Winnings:

From the problem presented by the client, we can list gains in the operation and for the company itself:

Despite activating the services for an urgent repair, the company obtained the full recovery of the operation, without loss of data.

From the evaluation of the engineer on site, it was possible to direct solutions to the customer, to prevent the problem from occurring again.
With the replacement of parts in NetApp storage , the customer is more reassured in relation to possible failures.

By investing in a maintenance contract, the customer opted for problem prevention. In this situation, there will hardly be impacts that generate paralysis of activities or tools, thus also avoiding financial losses.

NEED MAINTENANCE?

This case study reveals the demands of most DC Parts’ customers when they need emergency support.

In many cases, companies do not have scheduled maintenance on the equipment, which puts at risk not only the devices, but all the information that is stored in these places.

Investing in preventive maintenance is the best way. In addition, it is possible to extend the warranty of equipment under more favorable conditions than those offered by the manufacturer and dealers of the brands.

Identifying solutions that reduce costs and increase the security of your IT area is no longer an option, it is a need for all companies, whether they are financial institutions, public agencies, private entities, among others.

Contact our team of experts to understand which solutions can help in the management of IT equipment.