IBM server support and maintenance
A DC Parts offers a proactive and professional approach, but more importantly, we understand what it means to add continuous value whenever we speak to customers. We have a lot of knowledge and experience with a specific focus on IBM X and P series servers. This specific focus, combined with the extensive knowledge base, ensures that we can maintain your IBM servers and keep them running smoothly beyond the manufacturer's 'end-of-life date' (EOSL).
By providing organizations with a viable and sustainable alternative option to extend the life of their servers after 'end of life' or 'end of life' announcements, we can help organizations by offering an economical solution for mission-critical IBM servers. This solution significantly reduces your total cost of ownership and also generates a greater return on your initial capital expenditures made on IT server hardware.
Maintenance of IBM servers
Our team can provide you with the ability to customize a suitable IBM server maintenance and support service solution that meets your specific current requirements. This service gives you the flexibility to pay only for the level of support service you need and for the length of time you need the service. THE DC Parts understands that today most organizations may only require specific support for a certain period of time and do not wish to enter into an annual maintenance support contract that they cannot justify just to provide temporary support for a migration and decommissioning project.
A DC Parts offers a flexible approach for organizations looking to integrate partially or fully with their organization's maintenance and support services for current or historic server systems. These service levels range from NBD (Next Business Day) to 24/7 response. Our maintenance and support services range from parts only to telephone and remote support. Our service level pages describe these and other services in detail.
Get in contact with us to see if we can provide the guarantees you need, especially to explore an alternative maintenance support service.
Residual asset value for your IBM hardware
Our exclusive IBM server maintenance and support service can provide you with the potential to customize a cost-neutral maintenance contract for your IBM server that is now post-warranty, end of life or end of life (EOL / EOSL) . Our service allows customers with IBM hardware to have multiple stages in a lifecycle program, while providing extended maintenance support, regardless of the need for 3,6,9 or even 12 months of support, thereby effectively creating a solution cost neutral.
Cost reduction in your contract
We allow a cost-neutral maintenance solution to be provided through the residual value on your IBM server hardware that we would remove at the end of the agreed maintenance support term. As well as services for secure deactivation and elimination of data according to internal compliance requirements will also be part of the discussion of the hardware lifecycle services program.
If you don't need a support service, our maintenance service can still benefit you. As such, we can provide a residual value quote for your IT server and storage hardware and discuss the decommissioning and data erasure process, allowing you to achieve a much greater return on your initial capital investment. There is no obligation to obtain a quote from DC Parts, but lets you explore whether this service might be viable and beneficial for you.
SERVICE PACKAGES DC PARTS
We specialize in providing solutions for IT equipment that is out of warranty. With more than 5 years of experience in the market, we offer comprehensive maintenance, repair, replacement and parts resale services for a variety of recognized brands, including Cisco, Dell EMC, HPE, IBM, NetApp, among others.
HOURS ON DEMAND
Sometimes you may not need an ongoing support contract, but rather one-off support such as firmware updates, support for your virtualization system or operating system, or even diagnosing issues affecting your environment. With this need in mind, the DC Parts developed consumable hour packages, valid for 6 months. Offering you the flexibility to count on a partner when necessary, without the obligation of monthly commitments.
COVERAGE SERVICE IN THE HOURS PACKAGE
- Hardware Firmware Update
- Troubleshooting Hardware and Software
- Connectivity configuration
- Disk pool management (expansion, creation of disks/luns)
- Performance analysis (server/storage/network)
- Support for exchanging parts in person
- Environment documentation
- Analysis and best practices
- Support Storage/Server/Blade/Switch/Firewall/FC Switch
PACKAGE OF HOURS
- Minimum of 3 hours of service (travel counts as hours worked)
- Remote 24×7 – In-person 24×7 (Brasilia- São Paulo) / 8×5 other cities in Brazil
- 12-hour remote service SLA (24x7) or 24 hours in person (8x5), after opening tickets.
To find out our prices, get in touch and ask for our price list for our hourly packages.
SUPPORTED EQUIPMENT
- We support a variety of System x models, including x3100 M5, x3250 M6, x3300 M4, x3500 M5, x3550 M5, x3650 M5, x3750 M4, x3850 X6, and x3950 X6. These servers are known for their reliability and performance in business environments.
- We support several BladeCenter models, such as HS22, HS23, HS23E, HX5, PS700, PS701, PS702, PS703 and PS704. These blade servers offer high density and efficiency for data centers.
- We meet the needs of Power7, Power7+, Power8, Power9 and Power10 systems. These servers are designed for intensive workloads and business-critical applications.
- We also support older systems including xSeries, pSeries, iSeries and AS/400, ensuring operational continuity of established infrastructures.
Support for your IBM System X servers
These systems were originally launched as the IBM PC Server range. They were then renamed Netfinity, then eServer xSeries and are now referred to as System X. They are entry-level servers based on Intel and AMD Opteron from IBM compared to the RISC architecture based on P Series. A wide range of models has been made available, including tower variants for rackmount models. With a wide variety of ready-to-use processor options and internal storage configurations, the System X series is a versatile variety of trusted server platforms. Using IBM's own-brand hardware, including RAID controllers and OEM HBAs, the System X series has proven to be a popular option for many organizations looking for resilient servers from one of the most respected and well-established hardware manufacturers. Performing a series of mission-critical functions,
A DC Parts treats all support requirements as mission-critical scenarios. Whether the System X server is deployed as a single-use platform in a large-scale datacenter environment or as a single, multi-purpose server in a small office, these systems are critical to the continued operation of your IT infrastructure. The consultants of DC Parts have extensive experience with the IBM System X series and, working with our customers, customize each support contract specifically. With the aim of exceeding and not just meeting the requirements of our customers, DC Parts seeks to add even more value to each query. Our flexible contract terms and depth of knowledge allow DC Parts help ensure your System X servers continue to operate efficiently.
Benefits of maintenance support DC Parts in storage IBM System X
- Technical diagnostics and repair of IBM System X servers
- Level 3 engineer assigned to an account
- Global service availability
- Maintenance support for current and end-of-life IBM equipment
- Pro-rata support and co-termination dates
- Site audits / surveys
- Data / platform migration
- IT decommissioning
- Data erasure
- Highly experienced and specially trained technical field engineers
- On-site spare parts cache
- Various methods for generating a fault ticket ticket
- Helpdesk assistance
- Operating system and firmware recommendations
- Professional services
- Consultancy
- VMware
- Hardware upgrades
- Flexible short and long-term maintenance support contracts
- Hardware rental
- DMR (digital media retention)
- Operational savings
End of support IBM System X, but not DC Parts
EOSL Dates 'End of Life Useful '
- IBM XSERIES 100 - DECEMBER 2015
- IBM XSERIES 206 - JUNE 2015
- IBM XSERIES 226 - MARCH 2015
- IBM XSERIES 236 - MARCH 2015
- IBM XSERIES 240 - JUNE 2012
- IBM XSERIES 306 - DECEMBER 2015
- IBM XSERIES 3200 - DECEMBER 2015
- IBM XSERIES 3250 - DECEMBER 2015
- IBM XSERIES 326 - DECEMBER 2015
- IBM XSERIES 3400 - DECEMBER 2015
- IBM XSERIES 3455 - DECEMBER 2015
- IBM XSERIES 346 - DECEMBER 2015
- IBM XSERIES 3500 - DECEMBER 2015
- IBM XSERIES 3550 - DECEMBER 2015
- IBM XSERIES 365 - DECEMBER 2015
- IBM XSERIES 3650 - JUNE 2015
- IBM XSERIES 366 - JUNE 2015
- IBM XSERIES 3850 - JUNE 2015
- IBM XSERIES 3950 - MARCH 2015
- IBM XSERIES 460 - MARCH 2015
- IBM XSERIES 3755 - SEPTEMBER 2015
Support for your IBM System P servers
IBM System P servers developed from the RS6000 series of RISC-based server range that operate the IBM proprietary UNIX-based AIX operating system. The processor architecture is in continuous development from the original PowerPC AIM line (Apple-IBM-Motorla). From desktop models, high-density BladeCentre platforms to models like the p690 with support for 32 processors and 1TB of RAM, the series of POWER-based servers fulfills a multitude of important service functions. With years of continuous development in hardware and operating systems, these systems have earned a reputation as reliable, high-performance server platforms. Scalable processor options, large RAM capacity and high availability disk RAID configurations combine to provide excellent performance and highly resilient system configurations.
A DC Parts treats all support requirements as mission-critical scenarios. Whether the System P server is deployed as a single-use platform in a large-scale datacenter environment, or as a single, multi-purpose server in a small office, these systems are critical to the continued operation of your IT infrastructure. The consultants of DC Parts have extensive experience with the IBM System P series and working with our customers customizes each support contract specifically. With the aim of exceeding and not just meeting the requirements of our customers, DC Parts seeks to add even more value to each query. Our flexible contract terms and depth of knowledge allow DC Parts help ensure your System P servers continue to operate efficiently. The consultants of DC Parts can also advise on hardware and operating system upgrade options.
Benefits of maintenance support DC Parts in storage IBM System P
- Technical diagnostics and repair of IBM System P servers
- Level 3 engineer assigned to an account
- Global service availability
- Maintenance support for current and end-of-life IBM equipment
- Pro-rata support and co-termination dates
- Site audits / surveys
- Data / platform migration
- IT decommissioning
- Data erasure
- Highly experienced and specially trained technical field engineers
- On-site spare parts cache
- Various methods for generating a fault ticket ticket
- Helpdesk assistance
- Professional services
- Consultancy
- VMware
- Hardware upgrades
- Flexible short and long-term maintenance support contracts
- Hardware rental
- DMR (digital media retention)
- Operational savings
End of support IBM System P, but not DC Parts
EOSL Dates 'End of Life Useful '
- IBM PSERIES 505 - JANUARY 2018
- IBM PSERIES 510 - JANUARY 2018
- IBM PSERIES 520 - MARCH 2019
- IBM PSERIES 550 - MARCH 2019
- IBM PSERIES 570 - MARCH 2019
- IBM PSERIES 720 - SEPTEMBER 2019
- IBM PSERIES 740 - SEPTEMBER 2019
- IBM PSERIES 750 - SEPTEMBER 2019
- IBM PSERIES 770 - SEPTEMBER 2019
- IBM PSERIES 780 - SEPTEMBER 2019
Some segments of the economy that we help
Some segments of the economy that we help
Third party maintenance for IBM End-of-Life (EOL) Servers and IBM End-of-Service-Life Servers (EOSL)
A DC Parts made an analysis on more than 250 customer contracts that use storage, servers, networks and tapes and showed us that 40-60% of the equipment of these customers operate beyond the end dates of support.
There are simple options for you to reduce your expenses and feel more confident about your IT infrastructure. When you choose a custom solution to extend the life of your IT equipment, you can make big savings.
How can we help:
We offer our customers a unique assessment to help analyze their OEM support contracts and understand exactly which devices can be supported in the most affordable way, without compromising their performance.
IBM Servers support
Support services DC Parts provide support for IBM servers. We work to combine the right approach with the right equipment to address your IBM server support needs.
With a highly trained team of certified engineers ready to solve any IBM server problems, support DC Parts is uniquely qualified to serve you. If you would like to speak with a representative about purchasing support from IBM servers, contact us.
The support DC Parts helps companies of all sizes better manage their IT data centers by providing third-party support and maintenance services to leading equipment manufacturers, including: IBM, HPE (HP), DELL, NUTANIX and more.
With support DC Parts, we manage all your hardware, between the manufacturers through a link. The support DC Parts offers flexible service level agreements, certified engineering support teams and dedicated customer service representatives.
Need support?
Contact us, we will contact you as soon as possible
