Data center warranty refers to a vendor's commitment to ensuring the continued availability, reliability, security, and performance of a data center operations. This assurance can be provided through service contracts or service level agreements (SLAs), which establish the supplier's standards and responsibilities in relation to the operation of the data center.
Data center warranty can include several aspects:
1. **Availability**: Ensure data center services are available and accessible as agreed, with a minimum percentage of uptime guaranteed.
2. **Reliability**: Ensure that data center equipment and systems are reliable and capable of supporting business operations without interruptions or significant failures.
3. **Security**: Protect data and systems against unauthorized access, cyber attacks, privacy violations and other threats to information security.
4. **Performance**: Ensure that the data center's IT systems and network have the necessary performance to support user workloads and demands, with fast and efficient response times.
5. **Technical Support**: Provide adequate and timely technical support to resolve problems, perform preventive and corrective maintenance, and provide guidance on the use and operation of data center systems.
Data center warranties are typically established through formal contracts between the data center service provider and the customer. These contracts may specify service details, including service levels, support escalation procedures, problem resolution response times, maintenance policies, and other aspects related to data center operation and support.
It is important for organizations to carefully evaluate the terms and conditions of data center warranties when selecting a data center services provider, ensuring they meet their specific needs and provide the desired level of support and protection for their critical IT operations.
When the Data Center warranty expires, the organization's IT department becomes vulnerable. Firstly because every day the chances of equipment (assets) failing are increasing; but also because, if this happens, the losses will be enormous. So, in this article we will show you the options of what to do when the date guarantee […]
What to do when your data center warranty expires? Read More »
We are specialists in Data Center solutions, offering equipment and services with support to extend the life cycle of your IT assets.
Brazil
DC Parts Commerce and Services Ltd.
38.314.497 CNPJ / 0001-95
Rua Arquiteto Jaime Fonseca Rodrigues, 428, Altos de Pinheiros, São Paulo, SP, 05446000, Brazil
Phone (11) 3022-4694 0800-607-2787 – 24h support
Colombia
Cra. 13 #112-05, Pereira, Risaralda, Colombia
Phone: + 57 300 929 1404
