Customer Success
Success Story: Public Agency of the State of São Paulo
Here you will find a case study, based on technical service performed by DC Parts. For ethical reasons, the customer's data and name will be preserved.
CLIENT: Public Agency of the State of São Paulo
CHALLENGE: The client was unable to carry out consultations, making the work routine of the entire company difficult.
CUSTOMER EQUIPMENT: The failed equipment was a Dell EqualLogic Storage PS6110X.
This failure resulted in a lack of access to files, preventing the company’s daily routines.
OPPORTUNITIES: In this case, we made on-site access for analysis and found the following problems:
- Failure requiring replacement of two batteries
In addition, the equipment’s firmware was updated to the latest version made available by the manufacturer.
These cases reveal the demands of most DC Parts' customers, when they need emergency support.
In many cases, companies do not have scheduled maintenance on the equipment, which puts at risk not only the devices, but all the information that is stored in these places.
Investing in preventive maintenance is the best way. In addition, it is possible to extend the warranty of equipment under more favorable conditions than those offered by the manufacturer and dealers of the brands.
Identifying solutions that reduce costs and increase the security of your IT area is no longer an option, it is a need for all companies, whether they are financial institutions, public agencies, private entities, among others.
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