What does your organization’s CFO need to know about maintaining NetApp? Not all the details, for sure. In other words, it may be worthwhile for CIOs and IT directors to share a cost-benefit analysis for an innovative maintenance approach that will:
- Limit capital expenditures;
- Cut annual support costs;
- Extract greater value from IT investments.
Interested? Keep reading.
NetApp believes IT is a financial function
In a Wall Street Journal interview with CFO Nick Noviello reveals that at NetApp, the CIO is part of the finance organization. But interestingly, this fact implies a lot about how NetApp views its own IT function. In the words of Noviello:
“There’s a big advantage here, strategic, operational and financial… Understanding the financial ramifications, working with alternatives as a team, and building an IT infrastructure together is a huge benefit of having the CIO as part of the finance organization.”
From the same point of view that your company does not combine IT and Finance, the “financial ramifications” are still central to CIOs and IT Directors. In addition, the time when having the newest technology was reason enough is long gone.
Above all, every dollar spent must be justified and the ROI calculated down to the last penny. Maintenance decisions therefore deserve a new analysis.
Maximizing ROI in IT
When it comes to NetApp hardware and software, IT organizations turn to NetApp for post-warranty support. On the other hand, hiring NetApp maintenance is as easy as signing the renewal of the contract they provide, no doubt since doing so actually wastes resources and compromises long-term IT planning.
It’s a move we believe NetApp’s CFO wouldn’t make in his place.
Why? Consider this:
- NetApp maintenance contracts cost substantially more, above all without offering the quality of service that justifies the price.
An alternative support provider will cost 40% to 70% less each year – savings that any CFO will appreciate. In addition, the best of these providers are known to exceed NetApp’s SLAs, thereby offering more customizable contract options, including a wider range of service standards.
And in doing so, achieving savings that NetApp can’t match. - A rigid and bureaucratic structure consequently makes it more difficult to access the support for which you are paying NetApp in the first place.
With NetApp, you’re stuck with escalation procedures and slow responses, as a result of often ineffective problematic calls, in short, which together waste the team’s time and put other priorities on the back burner.
On the other hand, a provider like DC Parts, in short, allows instant access to Level 3 personnel 24/7 and can put an engineer on site, spare parts in hand, incredibly quickly. In other words, the result is, in terms of being able to get back to work as soon as possible - OEMs, including NetApp, often force customers to buy new hardware and rescind support according to their schedule, not yours.
By setting hard and fast EOSL dates, NetApp forces companies to buy new equipment or risk going out of support. In other words, the company has always been successful in convincing customers not to make small improvements to existing equipment. For example, adding more drives to meet capacity needs, arguing that EOSL is coming.
And also investments must be spent on new hardware to keep up. In other words, NetApp equipment maintenance providers, first and foremost DC Parts , never terminate support, just as these high-pressure tactics go away, so you can set your own hardware upgrade priorities and schedules.
Questions?
Call our product team at 011 3022-4694 or send an email to: contato@dcparts.com.br
Warranty:
All DC Parts hardware is fully tested, guaranteed, and comes with a 90-day warranty. Above all we will support you, before, during and after the sale.
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In other words, we know how important it is that you get the product you need to meet your need. And in addition, we have a serviced commercial team and agile logistics to enable the shortest possible delivery times.
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