IBM server support and maintenance
DC Parts offers a proactive and professional approach, but more importantly, we understand what it means to add continuous value whenever we speak to customers. We have a lot of knowledge and experience with a specific focus on IBM X and P series servers. This specific focus, combined with the extensive knowledge base, ensures that we can maintain your IBM servers and keep them running smoothly beyond the manufacturer’s “end of support life” (EOSL).
By providing organizations with a viable and sustainable alternative option to extend the life of their servers after “end of life” or “end of life” announcements, we can help organizations by offering a cost-effective solution for mission-critical IBM servers. This solution significantly reduces your total cost of ownership and also generates a higher return on your initial capital expenditure on IT server hardware.
Outsourcing IBM Server Maintenance
Our team can provide you with the ability to customize a suitable IBM server maintenance and support service solution that meets your specific current requirements. This service gives you the flexibility to pay only for the level of support service you need and the length of time you need the service. DC Parts understands that today most organizations may only require specific support for a certain period of time and do not wish to enter into an annual maintenance support contract that they cannot justify just to provide temporary support for a migration and decommissioning project.
DC Parts offers a flexible approach for organizations looking to partially or fully integrate into their organization’s maintenance and support services for current or historical server systems. These service levels range from Next Business Day (NBD) to a 24/7 response. Our maintenance and support services range from parts-only to phone and remote support. Our service level pages describe these and other services in detail.
Please contact us to see if we can provide you with the assurances you need, particularly to explore an alternative maintenance support service.
Residual asset value for your IBM hardware
Our unique IBM server maintenance and support service can provide you with the potential to customize a cost-neutral maintenance contract for the IBM server that is now post-warranty, end-of-life, or end-of-life (EOL/EOSL). Our service allows clients with IBM hardware to have multiple stages in a lifecycle program, while providing extended maintenance support regardless of the need for 3, 6, 9 or even 12 months of support, thus effectively creating a cost-neutral solution.
Cost reduction in your contract
We allow a cost-neutral maintenance solution to be provided through the residual value on your IBM server hardware that we would remove at the end of the agreed maintenance support term. As well as services for secure decommissioning and data erasure in accordance with internal compliance requirements will also be part of the hardware lifecycle services program discussion.
If you don’t need a support service, our maintenance service can still benefit you. As such, we can provide a residual value quote for your IT server and storage hardware and discuss the process of data decommissioning and disposal, allowing you to achieve a much higher return on your initial capital investment. There is no obligation to get a quote from DC Parts, but it does allow you to explore whether this service can be feasible and beneficial to you.
DC PARTS SERVICE PACKAGES
We specialize in providing solutions for IT equipment that is out of warranty. With more than 5 years of experience in the market, we offer comprehensive maintenance, repair, replacement and resale services for a variety of recognized brands, including Cisco, Dell EMC, HPE, IBM, NetApp, among others.
HOURS ON DEMAND
Sometimes, you may not need an ongoing support contract, but rather one-off support such as firmware updates, support for your virtualization system or operating system, or even diagnosing issues affecting your environment. With this need in mind, DC Parts has developed packages of consumable hours, valid for 6 months. Offer you the flexibility to have a partner when you need it, without the obligation of monthly commitments.
COVERAGE SERVICE IN THE HOURS PACKAGE
- Hardware Firmware Update
- Troubleshooting Hardware and Software
- Connectivity Configuration
- Disk pool management (expansion, disk/lun creation)
- Performance analysis (server/storage/network)
- Support for changing parts in person
- Environment documentation
- Analysis and best practices
- Support Storage/Server/Blade/Switch/Firewall/Switch FC
HOURS PACKAGE
- Minimum of 3 hours of service (commute counts as hours worked)
- Remote 24×7 – Face-to-face 24×7 (Brasilia- São Paulo) / 8×5 other cities in Brazil
- SLA of 12 hours remote (24×7) or 24 hours in person (8×5), after opening tickets.
To know our values, contact us and ask for our price list for our hour packages.
SUPPORTED EQUIPMENT
- We support a variety of System x models, including x3100 M5, x3250 M6, x3300 M4, x3500 M5, x3550 M5, x3650 M5, x3750 M4, x3850 X6, and x3950 X6. These servers are known for their reliability and performance in enterprise environments.
- We support a variety of BladeCenter models, such as HS22, HS23, HS23E, HX5, PS700, PS701, PS702, PS703, and PS704. These bladed servers deliver high density and efficiency for data centers.
- We serve the needs of Power7, Power7+, Power8, Power9, and Power10 systems. These servers are designed for intensive workloads and business-critical applications.
- We also support older systems, including xSeries, pSeries, iSeries, and AS/400, ensuring operational continuity of established infrastructures.
Support for your IBM System X servers
These systems were originally released as the IBM PC Server range. They were then renamed Netfinity, then eServer xSeries and are now referred to as System X. They are entry-level servers based on IBM’s Intel and AMD Opteron compared to the P Series-based RISC architecture. A wide range of models were made available, including tower variants for the rack-mount models. With a wide range of out-of-the-box processor options and internal storage configurations, the System X series is a versatile range of reliable server platforms. Utilizing IBM’s own-brand hardware, including RAID controllers and OEM HBAs, the System X series has proven to be a popular option for many organizations seeking resilient servers from one of the most respected and well-established hardware manufacturers. Performing a range of mission-critical functions,
DC Parts treats all support requirements as mission-critical scenarios. Whether System X server is deployed as a single-use platform in a large-scale datacenter environment or as a multi-purpose single server in a small office, these systems are crucial to the ongoing operation of your IT infrastructure. DC Parts consultants have extensive experience with the IBM System X series and, working with our customers, customize each support contract specifically. With the aim of exceeding and not just meeting the requirements of our customers, DC Parts seeks to add even more value to each query. Our flexible contract terms and depth of expertise allow DC Parts to help ensure that your System X servers continue to operate efficiently.
Benefits of DC Parts maintenance support on IBM System X storage
- IBM System X server technical diagnostics and repair
- Level 3 engineer assigned to an account
- Global Service Availability
- Maintenance support for current and end-of-life IBM equipment
- Pro-rata and co-termination support dates
- Site Audits/Surveys
- Data/Platform Migration
- IT Decommissioning
- Data Erasure
- Highly experienced and specially trained technical field engineers
- On-site spare parts cache
- Multiple methods to generate a failed call ticket
- Helpdesk assistance
- Firmware and operating system recommendations
- Professional Services
- Consultancy
- VMware
- Hardware upgrades
- Flexible short- and long-term maintenance support contracts
- Hardware Rental
- Digital Media Retention (DMR)
- Operational Savings
IBM System X end of support, but not DC Parts
EOSL “End of Life” Dates
- IBM XSERIES 100 – DECEMBER 2015
- IBM XSERIES 206 – JUNE 2015
- IBM XSERIES 226 – MARCH 2015
- IBM XSERIES 236 – MARCH 2015
- IBM XSERIES 240 – JUNE 2012
- IBM XSERIES 306 – DECEMBER 2015
- IBM XSERIES 3200 – DECEMBER 2015
- IBM XSERIES 3250 – DECEMBER 2015
- IBM XSERIES 326 – DECEMBER 2015
- IBM XSERIES 3400 – DECEMBER 2015
- IBM XSERIES 3455 – DECEMBER 2015
- IBM XSERIES 346 – DECEMBER 2015
- IBM XSERIES 3500 – DECEMBER 2015
- IBM XSERIES 3550 – DECEMBER 2015
- IBM XSERIES 365 – DECEMBER 2015
- IBM XSERIES 3650 – JUNE 2015
- IBM XSERIES 366 – JUNE 2015
- IBM XSERIES 3850 – JUNE 2015
- IBM XSERIES 3950 – MARCH 2015
- IBM XSERIES 460 – MARCH 2015
- IBM XSERIES 3755 – SEPTEMBER 2015
Supporting your IBM System P servers
-
IBM’s System P servers developed from the RS6000 series of RISC-based servers that operate IBM’s proprietary UNIX-based AIX operating system. The processor architecture is in continuous development from the original AIM (Apple-IBM-Motorla) PowerPC line. From desktop models, high-density BladeCentre platforms to models like the p690 supporting 32 processors and 1TB of RAM, the POWER-based server series fulfills a multitude of important service functions. With years of continuous development in hardware and operating systems, these systems have earned a reputation for being reliable and high-performance server platforms. Scalable processor options, large RAM capacity, and high-availability disk RAID configurations combine to provide excellent performance and highly resilient system configurations.
DC Parts treats all support requirements as mission-critical scenarios. Whether the System P server is deployed as a single-use platform in a large-scale datacenter environment, or as a multi-purpose single server in a small office, these systems are crucial to the ongoing operation of your IT infrastructure. DC Parts consultants have extensive experience with the IBM System P series and working with our customers customizes each support contract specifically. With the aim of exceeding and not just meeting the requirements of our customers, DC Parts seeks to add even more value to each query. Our flexible contract terms and depth of expertise allow DC Parts to help ensure that your System P servers continue to operate efficiently. DC Parts consultants can also advise on hardware and operating system upgrade options.
Benefits of DC Parts maintenance support on IBM System P storage
- Technical diagnosis and repair of IBM System P servers
- Level 3 engineer assigned to an account
- Global Service Availability
- Maintenance support for current and end-of-life IBM equipment
- Pro-rata and co-termination support dates
- Site Audits/Surveys
- Data/Platform Migration
- IT Decommissioning
- Data Erasure
- Highly experienced and specially trained technical field engineers
- On-site spare parts cache
- Multiple methods to generate a failed call ticket
- Helpdesk assistance
- Professional Services
- Consultancy
- VMware
- Hardware upgrades
- Flexible short- and long-term maintenance support contracts
- Hardware Rental
- Digital Media Retention (DMR)
- Operational Savings
IBM System P end of support, but not DC Parts
EOSL “End of Life” Dates
- IBM PSERIES 505 – JANUARY 2018
- IBM PSERIES 510 – JANUARY 2018
- IBM PSERIES 520 – MARCH 2019
- IBM PSERIES 550 – MARCH 2019
- IBM PSERIES 570 – MARCH 2019
- IBM PSERIES 720 – SEPTEMBER 2019
- IBM PSERIES 740 – SEPTEMBER 2019
- IBM PSERIES 750 – SEPTEMBER 2019
- IBM PSERIES 770 – SEPTEMBER 2019
- IBM PSERIES 780 – SEPTEMBER 2019
Some segments of the economy we help
Some segments of the economy we help
Third-party maintenance for IBM End-of-Life (EOL) servers and IBM End-of-Service-Life (EOSL) servers
DC Parts has analyzed more than 250 customer contracts using storage, servers, networks, and tapes and shown us that 40-60% of these customers’ equipment operates beyond their end-of-support dates.
There are simple options so you can reduce your expenses and feel more confident about your IT infrastructure. When you choose a custom solution to extend the life of your IT equipment, you can make big savings.
How we can help:
We offer our customers a unique assessment to help analyze their OEM support contracts and understand exactly which devices can be supported in a more affordable way, without compromising their performance.
IBM Servers support
DC Parts support services provide support for IBM servers. We work to match the right approach with the right equipment to solve your IBM servers support needs.
With a highly trained team of certified engineers ready to troubleshoot any IBM DC Parts support is uniquely qualified to serve you. If you would like to speak with a representative about purchasing IBM support servers, please contact us.
DC Parts support helps businesses of all sizes better manage their IT data centers by providing third-party support and maintenance services to leading equipment manufacturers including: IBM, HPE (HP), DELL, NUTANIX and more.
With DC Parts support, we manage all your hardware, between manufacturers via one call. DC Parts Support offers flexible service level agreements, certified engineering support teams, and dedicated customer service representatives.
Need support?
Contact us, we will contact you as soon as possible
