HPE Server Support and Maintenance
DC Parts offers proactive and professional service. We understand what it means to add continuous value every time we talk to customers. We have a lot of knowledge and experience with HP Proliant servers. This ensures that we can maintain your HP Proliant servers and keep them running efficiently beyond the manufacturer’s “end of support life” (EOSL), with no risk associated with the service.
By providing organizations with a viable and sustainable alternative option to extend the life of their servers after “end of life” or “end of life” announcements, we can help organizations by offering a cost-effective solution for mission-critical HP Proliant servers. This solution significantly reduces your total cost of ownership and also generates a higher return on your initial capital expenditure on IT server hardware.
Outsourcing HPE Server Maintenance
Our consultants and technical staff can provide you with the ability to customize a suitable HP server maintenance support service solution that meets your specific current requirements. This service gives you the flexibility to pay only for the degree of support service you need and the length of time during which you need the service for 3, 6, 9, or 12 months. DC Parts recognizes that today most organizations may only require a specific support service for a certain period of time, and may not wish to enter into an annual maintenance support contract that it is not able to justify for temporary support.
DC Parts offers a flexible approach for organizations looking to partially or fully integrate into their organization’s maintenance and support services for current or historical server systems. These service levels range from Next Business Day (NBD) to a 24/7 response. Our maintenance and support services range from parts-only to phone and remote support. Our service level pages describe these and other services in detail.
Please contact us to see if we can provide you with the assurances you need, particularly to explore an alternative maintenance support service.
Residual asset value for your HPE hardware
Our unique HPE Server Maintenance and Support Service can provide you with the potential to customize a cost-neutral maintenance contract for HPE Server that is now post-warranty, end-of-life, or end-of-life (EOL/EOSL). Our service enables customers with HPE hardware to have multiple stages in a lifecycle program, while providing extended maintenance support regardless of whether 3, 6, 9 or even 12 months of support is required, thus effectively creating a cost-neutral solution.
Cost reduction in your contract
We allow a cost-neutral maintenance solution to be delivered through the residual value on your HPE server hardware that we would remove at the end of the agreed maintenance support term. As well as services for secure decommissioning and data erasure in accordance with internal compliance requirements will also be part of the hardware lifecycle services program discussion.
If you don’t need a support service, our maintenance service can still benefit you. As such, we can provide a residual value quote for your IT server and storage hardware and discuss the process of data decommissioning and disposal, allowing you to achieve a much higher return on your initial capital investment. There is no obligation to get a quote from DC Parts, but it does allow you to explore whether this service can be feasible and beneficial to you.
Learn more by contacting us.
DC PARTS SERVICE PACKAGES
We specialize in providing solutions for IT equipment that is out of warranty. With more than 5 years of experience in the market, we offer comprehensive maintenance, repair, replacement and resale services for a variety of recognized brands, including Cisco, Dell EMC, HPE, IBM, NetApp, among others.
HOURS ON DEMAND
Sometimes, you may not need an ongoing support contract, but rather one-off support such as firmware updates, support for your virtualization system or operating system, or even diagnosing issues affecting your environment. With this need in mind, DC Parts has developed packages of consumable hours, valid for 6 months. Offer you the flexibility to have a partner when you need it, without the obligation of monthly commitments.
COVERAGE SERVICE IN THE HOURS PACKAGE
- Hardware Firmware Update
- Troubleshooting Hardware and Software
- Connectivity Configuration
- Disk pool management (expansion, disk/lun creation)
- Performance analysis (server/storage/network)
- Support for changing parts in person
- Environment documentation
- Analysis and best practices
- Support Storage/Server/Blade/Switch/Firewall/Switch FC
HOURS PACKAGE
- Minimum of 3 hours of service (commute counts as hours worked)
- Remote 24×7 – Face-to-face 24×7 (Brasilia- São Paulo) / 8×5 other cities in Brazil
- SLA of 12 hours remote (24×7) or 24 hours in person (8×5), after opening tickets.
To know our values, contact us and ask for our price list for our hour packages.
SUPPORTED EQUIPMENT
- We support a variety of ProLiant DL models, including the DL20, DL160, DL180, DL325, DL360, DL380, DL385, DL560, and DL580 Gen 10 (Gen10). These rack servers are known for their performance and versatility in enterprise environments.
- We support the ML30, ML110 and ML350 Gen10 tower models, ideal for small and medium-sized businesses or remote offices.
- We meet the needs of the BL460c and BL660c Gen10 blade servers, which are designed for high density and efficiency in data centers.
- We provide support for the Synergy 480 and 660 Gen10 models, which are part of HPE’s composite infrastructure.
- We support the ProLiant m710x and m750 low-power servers, which are ideal for specific workloads.
- We also support older systems, including the ProLiant G7, G8 and G9 series, ensuring operational continuity of established infrastructures.
Support for your HP Proliant server
HP Proliant servers have been a popular choice for many years, from tower drives for the SMB market to enterprise-class multiprocessor rackmount servers for data center environments. Originally produced by Compaq, the Proliant line has continued to develop and deliver technological advancements with each new generation. By upgrading the internal architecture to support the latest Intel and AMD processors, to develop innovative features such as hot-swappable PCI adapter slots, memory, and even processors. The Proliant range of servers remains the first choice for many. Proliant servers have a reputation for reliability thanks to their highly modular design, core components including system boards that can be replaced quickly, minimizing any unplanned downtime.
DC Parts can customize a support option to meet your organization’s requirements. From 3-month contracts to parts only, including 24×7 full annual support options. We have the ability to assist our customers by ensuring the business continuity and service availability of their IT infrastructure. Contact us for more information on a cost-effective support solution for your HP Proliant servers.
Benefits of DC Parts Maintenance Support on HP Proliant storage
- HP Proliant Server Technical Diagnosis and Repair
- Level 3 engineer assigned to an account
- Global Service Availability
- Maintenance support for current and end-of-life HP equipment
- Pro-rata and co-termination support dates
- Site Audits/Surveys
- Data/Platform Migration
- IT Decommissioning
- Data Erasure
- Highly experienced and specially trained technical field engineers
- On-site spare parts cache
- Multiple methods to generate a failed call ticket
- Helpdesk assistance
- Firmware and operating system recommendations
- Professional Services
- Consultancy
- VMware
- Hardware upgrades
- Flexible short- and long-term maintenance support contracts
- Hardware Rental
- Digital Media Retention (DMR)
- Operational Savings
End of support from HP Proliant, but not DC Parts
EOSL “End of Life” Dates
- HP PROLIANT BL460C G6 – JUNE 2016
- HP PROLIANT BL460C G7 – FEBRUARY 2018
- HP PROLIANT BL465C G5 – DECEMBER 2015
- HP PROLIANT BL465C G6 – DECEMBER 2015
- HP PROLIANT BL465C G7 – DEZ2017
- HP PROLIANT BL490C G6 – MARCH 2016
- HP PROLIANT BL490C G7 – DECEMBER 2017
- HP PROLIANT BL495C G5 – MARCH 2016
- HP PROLIANT BL620C G7 – MARCH 2016
- HP PROLIANT BL680C G5 – MARCH 2016
- HP PROLIANT BL680C G7 – MARCH 2016
- HP PROLIANT BL685 G1 – MARCH 2016
- HP PROLIANT BL685C G5 – MARCH 2016
- HP PROLIANT BL685C G6 – MARCH 2016
- HP PROLIANT C3000 CHASSIS – FEBRUARY 2016
- HP PROLIANT C7000 CHASSIS – TBA
- HP PROLIANT DL360 G5 – NOVEMBER 2014
- HP PROLIANT DL360 G6 – APRIL 2016
- HP PROLIANT DL360 G7 – APRIL 2018
- HP PROLIANT DL360E G8 – AUGUST 2021
- HP PROLIANT DL360P G8 – JUNE 2021
- HP PROLIANT DL365 G1 – JUNE 2015
- HP PROLIANT DL380 G5 – NOVEMBER 2014
- HP PROLIANT HP380 G6 – APRIL 2016
- HP PROLIANT DL380 G7 – APRIL 2018
- HP PROLIANT DL380E G8 – AUGUST 2021
- HP PROLIANT DL380P G8 – AUGUST 2021
- HP PROLIANT DL385 G6 – DECEMBER 2015
- HP PROLIANT DL385 G7 – APRIL 2018
- BL860C I6 INTEGRITY – DECEMBER 2025
- BL870C I6 INTEGRITY – DECEMBER 2025
- BL860C I2 INTEGRITY – DECEMBER 2020
- INTEGRITY BL860C I4 – MARCH 2023
- BL870C I2 INTEGRITY – DECEMBER 2020
- INTEGRITY BL870C I4 – MARCH 2023
- BL890C I2 INTEGRITY – DECEMBER 2020
- INTEGRITY BL890C I4 – MARCH 2023
- BL890C I6 INTEGRITY – DECEMBER 2025
HP ProLiant Rack Server
HP ProLiant Rack Server Technical Specifications
HP rack-optimized servers will modernize your data center, delivering performance, resiliency, and scalability for your core workloads. Secure and versatile rack servers that balance performance, scalability, and manageability across diverse workloads.
HP ProLiant Blade Server
HP ProLiant Blade Server Technical Specifications
Designed for a wide range of configuration and deployment options, the HP ProLiant BL460c Gen9 blade server gives you the flexibility to optimize your core IT applications with right-sized storage for the right workload for a lower TCO. The HP ProLiant BL460c Gen9 blade server now offers Intel Xeon E5-2600 v4 processors with up to 21% bin-a-bin performance gain over the previous generation, as well as 2400 MT/s HPE DDR4 SmartMemory offering up to 33% higher throughput.
HP Integrity Rack Server
HP Integrity Rack Server Technical Specifications
The HP Integrity server line offers a great choice for branch offices and data centers that support a variety of mission-critical workloads. Customers gain platform longevity and investment protection with advanced processors that offer backward compatibility, while further enhancing performance with support for HP XP7 storage and HP 3PAR All Flash Arrays.
HP Integrity Blade Server
HP Integrity Blade Server Technical Specifications
The three blade configurations support the HP-UX operating system and are designed for deployment in HP c-Class chassis, specifically the 10U c7000 and 6U c3000 chassis. The nPartition configuration feature is enabled at the factory, allowing the BL870c i4 and BL890c i4 to be partitioned into yet another electrically isolated partition.
Some segments of the economy we help
Some segments of the economy we help
Third-Party Maintenance for HPE End-of-Life (EOL) and HPE End-of-Service-Life (EOSL)
DC Parts has analyzed more than 250 customer contracts using storage, servers, networks, and tapes and shown us that 40-60% of these customers’ equipment operates beyond their end-of-support dates.
There are simple options so you can reduce your expenses and feel more confident about your IT infrastructure. When you choose a custom solution to extend the life of your IT equipment, you can make big savings.
How we can help:
We offer our customers a unique assessment to help analyze their OEM support contracts and understand exactly which devices can be supported in a more affordable way, without compromising their performance.
HPE Server Support
DC Parts Support Services provides HPE server support. We work to match the right approach with the right equipment to meet your HPE server support needs.
With a highly trained team of certified engineers ready to troubleshoot any HPE server issues, DC Parts is uniquely qualified to serve you. If you would like to speak with a representative about purchasing HPE Storage Support, please contact us.
DC Parts support helps businesses of all sizes better manage their IT data centers by providing third-party support and maintenance services to leading equipment manufacturers including: IBM, HPE (HP), DELL EMC, DELL, NETAPP, and more.
With DC Parts support, we manage all your hardware, between manufacturers via one call. DC Parts support offers flexible service level agreements, certified engineering support teams, and dedicated customer service representatives.
Extend the life and value of your IT assets. Contact DC Parts support immediately.
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