Customer Success

Satisfied customer and with 100% of their equipment working

Our mission is to bring satisfaction to companies and, of course, to solve technical problems. We want to share with you a case that generated savings and data recovery for the client.

The customer contacted us on a Friday, around 18 pm, reporting that a preventive maintenance to check the battery life of his Dell Equalogic UPS, resulted in an electrical problem, which turned off the storage.
Although the local team quickly turned around the situation and the storage started rebuilding data, there was another electrical failure, and this time, loss of access to equipment and data.
When our technical team was called, the customer had already been trying to reconstruct the data for two days, without success. If we couldn't resolve the situation, he would need to move an IT team from another state, in an attempt to remake part of the system.

If we were unable to resolve the situation, the customer would need to move an IT team from another state, in an attempt to remake part of the system.

In this work, our team identified failures in both the controllers and their batteries. From the access of the equipment via console, it was possible to perform the commands for the rebalance of the virtual disk.
With this action, we successfully restarted the data reconstruction, which took about 12 hours to complete.

We return to the customer to finalize the procedure, replace batteries, enable the controllers' cache and most importantly, resuming 100% of the equipment's operation.

In this work, our team identified failures in both the controllers and their batteries. From the access of the equipment via console, it was possible to perform the commands for the rebalance of the virtual disk.
With this action, we successfully restarted the data reconstruction, which took about 12 hours to complete.

We return to the customer to finalize the procedure, replace batteries, enable the controllers' cache and most importantly, resuming 100% of the equipment's operation.

The client – ​​public bank – got in touch reporting a failure in the Netapp FAS 8060 storage, with impossibility of accessing a large part of the company's environment such as: e-mails, website, ERP's, among others.

We perform emergency on-site service, with a certified specialist and from the first contact, we identify the need for disk replacement and data resynchronization.

Through on-site service, our technicians carried out the replacement of parts and pool recovery, with 100% success of specialized engineering.
Firmware updates were also performed on the equipment, as well as configuration and operating system updates.
Ensuring the availability of the system in cases like this benefits not only the bank, but all customers linked to it.

 

The client – ​​public bank – got in touch reporting a failure in the Netapp FAS 8060 storage, with impossibility of accessing a large part of the company's environment such as: e-mails, website, ERP's, among others.
We perform emergency on-site service, with a certified specialist and from the first contact, we identify the need for disk replacement and data resynchronization.
Through on-site service, our technicians carried out the replacement of parts and pool recovery, with 100% success of specialized engineering.
Firmware updates were also performed on the equipment, as well as configuration and operating system updates. Ensuring the availability of the system in cases like this benefits not only the bank, but all customers linked to it.

Our client, a public agency in the state of São Paulo, contacted us reporting the lack of access to the files on his Dell EqualLogic PS6110X Storage.

Without access, the client was unable to carry out consultations, making the work routine of the entire company difficult.

In this case, we carried out an on-site access for analysis and found a failure, requiring the replacement of two batteries.
In addition, the equipment firmware was updated to the latest version made available by the manufacturer.

Our client, a public agency in the state of São Paulo, contacted us reporting the lack of access to the files on his Dell EqualLogic PS6110X Storage.

Without access, the client was unable to carry out consultations, making the work routine of the entire company difficult.

In this case, we carried out an on-site access for analysis and found a failure, requiring the replacement of two batteries.
In addition, the equipment firmware was updated to the latest version made available by the manufacturer.

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