Customer Success

Satisfied customers with 100% of their equipment working

Our mission is to bring satisfaction to companies and of course, solve technical problems. We want to share with you cases that generated savings and data recovery for the customer.

The customer contacted us on a Friday, around 6 pm, reporting that preventive maintenance to check the battery life of the UPS of his Dell Equalogic, caused an electrical problem and ended up disconnecting the storage.

Although the local team quickly circumvented the situation and the storage started rebuilding data, there was another electrical failure, and this time, loss of access to the equipment and data.

When our technical team was called, the customer had already been trying to reconstruct the data for two days, without success. If we couldn’t solve the situation, he would need to move an IT team from another state, in an attempt to redo part of the system.

If we could not solve the situation, the customer would need to move an IT team from another state, in an attempt to redo part of the system.

In this work, our team identified failures in both the controllers and their batteries. From the access of the equipment via console, it was possible to perform the commands for the rebalance of the virtual disk.

With this action, we successfully restarted the data reconstruction, a procedure that took about 12 hours to complete.

We returned to the customer to complete the procedure, replace batteries, enable the controllers’ fees and most importantly, resume 100% of the equipment’s operation.

In this work, our team identified failures in both the controllers and their batteries. From the access of the equipment via console, it was possible to perform the commands for the rebalance of the virtual disk.
With this action, we successfully restarted the data reconstruction, a procedure that took about 12 hours to complete.

We returned to the customer to complete the procedure, replace batteries, enable the controllers’ fees and most importantly, resume 100% of the equipment’s operation.

The customer – public bank – contacted him reporting a failure in Netapp FAS 8060 storage , with the impossibility of accessing a large part of the company’s environment such as: e-mails, website, ERP’s, among others.

We perform emergency on-site service, with a certified specialist and from the first contact, we identify the need for disk replacement and data resynchronization.

Through on-site service, our technicians performed the replacement of parts and pool recovery, with 100% success of specialized engineering.

Firmware updates were also carried out on the equipment, in addition to configuring and updating the operating system.

Ensuring the availability of the system in cases like this benefits not only the bank, but all customers linked to it.

By investing in a maintenance contract, the customer opted for problem prevention. In this situation, there will hardly be impacts that generate a stoppage of activities or tools.

With this, financial losses are also avoided.

The customer – public bank – contacted him reporting a failure in Netapp FAS 8060 storage , with the impossibility of accessing a large part of the company’s environment such as: e-mails, website, ERP’s, among others.
We perform emergency on-site service, with a certified specialist and from the first contact, we identify the need for disk replacement and data resynchronization.
Through on-site service, our technicians performed the replacement of parts and pool recovery, with 100% success of specialized engineering.
Firmware updates were also carried out on the equipment, in addition to configuring and updating the operating system. Ensuring the availability of the system in cases like this benefits not only the bank, but all customers linked to it.

Our customer, a public agency in the state of São Paulo, contacted us reporting the lack of access to the files on his Dell EqualLogic PS6110X Storage.

Without access, the customer was unable to carry out consultations, making the work routine of the entire company difficult.

In this case, we carried out on-site access for analysis and found a failure, with the need to replace two batteries.
In addition, the equipment’s firmware was updated to the latest version made available by the manufacturer.

Our customer, a public agency in the state of São Paulo, contacted us reporting the lack of access to the files on his Dell EqualLogic PS6110X Storage.

Without access, the customer was unable to carry out consultations, making the work routine of the entire company difficult.

In this case, we carried out on-site access for analysis and found a failure, with the need to replace two batteries.
In addition, the equipment’s firmware was updated to the latest version made available by the manufacturer.

These two cases reveal the demands of most DC Parts’ customers, when they need emergency support.

In many cases, companies do not have scheduled maintenance on the equipment, which puts at risk not only the devices, but all the information that is stored in these places.

Investing in preventive maintenance is the best way. In addition, it is possible to extend the warranty of equipment under more favorable conditions than those offered by the manufacturer and dealers of the brands.

Identifying solutions that reduce costs and increase the security of your IT area is no longer an option, it is a need for all companies, whether they are financial institutions, public agencies, private entities, among others.