Cisco Switch Support and Maintenance
Cisco has a strong heritage in the networking industry that is hard to find anywhere else. Cisco is constantly developing innovative ways and ideas to deliver new market-leading networking hardware and software products. Cisco hardware products consistently deliver scalable, high-performance, ultra-low-latency networking for data center and cloud computing environments. DC Parts is familiar with Cisco’s end-of-sale and end-of-life policies. We help customers identify lifecycle transitions to enable infrastructure deployments for network environments that have 3-5 year lifecycle programs in place.
Outsourcing Cisco Network Maintenance
Our goal at DC Parts is to help and assist companies in maximizing the full potential of the network hardware they have invested heavily in. Our goal through consulting is to understand whether the immediate viable solution is to provide an interim hardware support solution while a Network Proof of Concept (POC) is being performed, ultimately leading to the implementation of a new network or, if there is sufficient residual value of the current network hardware to allow, with additional capital, upgrade and redesign the current network environment.
Hardware support and services from DC Parts present businesses with a convenient solution with no risk associated with service delivery. Part of our service allows the required tangible hardware to be located at the customer’s premises or at a designated hardware location, keeping hubs ready for shipment in line with the customer’s service level agreements. Please contact us to see if we can provide you with the assurances you need to explore an alternative network support service.
Please contact us to see if we can provide you with the assurances you need, particularly to explore an alternative maintenance support service.
Residual asset value for your Cisco hardware
Our unique Cisco hardware maintenance and support service can provide you with the potential to customize a cost-neutral maintenance contract for Cisco hardware that is now post-warranty, end-of-life, or end-of-life (EOL/EOSL). Our service allows customers with Cisco hardware to have multiple stages in a lifecycle program, while providing extended maintenance support regardless of the need for 3, 6, 9 or even 12 months of support, thus effectively creating a cost-neutral solution.
Cost reduction in your contract
We allow a cost-neutral maintenance solution to be provided through the residual value on your Cisco hardware that we would remove at the end of the agreed maintenance support term. As well as services for secure decommissioning and data erasure in accordance with internal compliance requirements will also be part of the hardware lifecycle services program discussion.
If you don’t need a support service, our maintenance service can still benefit you. As such, we can provide a residual value quote for your IT server and storage hardware and discuss the process of data decommissioning and disposal, allowing you to achieve a much higher return on your initial capital investment. There is no obligation to get a quote from DC Parts, but it does allow you to explore whether this service can be feasible and beneficial to you.
DC PARTS SERVICE PACKAGES
We specialize in providing solutions for IT equipment that is out of warranty. With more than 5 years of experience in the market, we offer comprehensive maintenance, repair, replacement and resale services for a variety of recognized brands, including Cisco, Dell EMC, HPE, IBM, NetApp, among others.
HOURS ON DEMAND
Sometimes, you may not need an ongoing support contract, but rather one-off support such as firmware updates, support for your virtualization system or operating system, or even diagnosing issues affecting your environment. With this need in mind, DC Parts has developed packages of consumable hours, valid for 6 months. Offer you the flexibility to have a partner when you need it, without the obligation of monthly commitments.
COVERAGE SERVICE IN THE HOURS PACKAGE
- Hardware Firmware Update
- Troubleshooting Hardware and Software
- Connectivity Configuration
- Disk pool management (expansion, disk/lun creation)
- Performance analysis (server/storage/network)
- Support for changing parts in person
- Environment documentation
- Analysis and best practices
- Support Storage/Server/Blade/Switch/Firewall/Switch FC
HOURS PACKAGE
- Minimum of 3 hours of service (commute counts as hours worked)
- Remote 24×7 – Face-to-face 24×7 (Brasilia- São Paulo) / 8×5 other cities in Brazil
- SLA of 12 hours remote (24×7) or 24 hours in person (8×5), after opening tickets.
To know our values, contact us and ask for our price list for our hour packages.
SUPPORTED EQUIPMENT
- We offer full support for Nexus series, including Nexus 9000, 7000, 5000, and 3000 models. These switches are designed to deliver high performance, low latency, and scalability for modern data center environments. We also support the MDS 9000 series for storage networks (SAN).
- We meet the needs of campus networks with support for the Catalyst 9600, 6800, and 4500-X series. These switches offer high capacity and advanced features for the core and distribution of enterprise networks.
- Our support covers Cisco’s most popular access switches, including the Catalyst 9300, 9200, 3850, and 2960-X series. These models are ideal for providing high-speed connectivity to end devices in enterprise networks.
- For challenging industrial environments, we support the IE 4000, 3000 and 2000 series, designed to operate in extreme conditions.
- We meet the needs of small businesses with support for the SG350, SG300, and SF300 series, which offer affordable enterprise capabilities.
- We maintain support for older models, including the Catalyst 6500, 4500, 3750 and 2960 series, ensuring operational continuity of established infrastructures.
- We support high-capacity aggregation switches, such as the Catalyst 9500 and 4500-E series, which are ideal for consolidating traffic from multiple access switches.
- We meet the needs of highly flexible modular switches, such as the Catalyst 9400 and 6880-X series, which allow for expansion and adaptation as network needs evolve.
Benefits of Support for Cisco Switches with DC Parts
Certainly! I will elaborate on the benefits of supporting Cisco switches with DC Parts. This information will be presented in a detailed and structured way, highlighting the company’s competitive advantages.
Benefits of Support for Cisco Switches with DC Parts
Choosing DC Parts as your partner for Cisco switch support offers a number of significant advantages. Let’s explore in detail why DC Parts is the ideal choice for keeping your Cisco network infrastructure running at peak efficiency.
1. Specialized Technical Expertise
DC Parts has a team of highly qualified technicians certified in Cisco technologies:
– Deep knowledge of the entire Cisco switch line
– Ability to solve complex problems quickly
– Experience in Cisco network performance optimization
2. Comprehensive Support for All Models
Whatever Cisco switch model you use, DC Parts has the solution:
– Support for the latest product lines such as Catalyst 9000 and Nexus
– Maintenance of legacy systems, extending the life of previous investments
– Migration and upgrade strategies to modernize your infrastructure
3. Guaranteed Parts Availability
DC Parts maintains an extensive inventory of Cisco parts:
– Quick access to critical components, minimizing downtime
– Genuine Cisco parts to ensure compatibility and performance
– Options for new, refurbished and hard-to-find parts
4. Personalized and Flexible Services
We understand that every network is unique:
– Support plans tailored to your company’s specific needs
– Onsite, remote, or hybrid support options
– Proactive maintenance services to prevent problems before they occur
5. Significant Cost Savings
Working with DC Parts can result in substantial savings:
– Competitive pricing compared to Cisco direct support
– Extending the life of equipment, postponing the need for costly replacements
– Cost-effective repair options for out-of-warranty equipment
6. Quick and Efficient Response
Time is crucial when it comes to network issues:
– Technical support available 24/7/365
– Stringent SLAs (Service Level Agreements) for response times
– Emergency support options for critical situations
7. Holistic Network Knowledge
DC Parts is not limited to Cisco switches alone:
– Understanding of how Cisco switches interact with other network components
– Ability to optimize overall infrastructure performance
– Recommendations for network architecture improvements based on Cisco best practices
8. Software and Security Updates
Keep your Cisco network secure and up-to-date:
– Assistance with the latest IOS and firmware updates
– Implementation of critical security patches
– Security Best Practices Guidance for Cisco Switches
9. Detailed Documentation and Reports
Stay informed about the state of your infrastructure:
– Detailed reports after each support intervention
– Clear documentation of configurations and changes
– Maintenance history to assist in future planning
10. Full Lifecycle Support
DC Parts supports you through all phases of your Cisco equipment lifecycle:
– Network planning and design
– Implementation and configuration
– Ongoing maintenance and optimization
– End-of-life and replacement strategies
11. Integration with Third-Party Solutions
DC Parts has experience integrating Cisco switches with other technologies:
– Support for heterogeneous network environments
– Solutions for interoperability between different manufacturers
– Performance optimization in diverse technology ecosystems
By choosing DC Parts for the support of your Cisco switches, you are choosing a partner committed to the technical excellence, operational efficiency, and long-term success of your network infrastructure. Our comprehensive approach, technical expertise, and commitment to customer satisfaction ensure that your Cisco systems operate at the highest level of performance, reliability, and security.
Some segments of the economy we help
Some segments of the economy we help
Third-Party Maintenance for Cisco Networkin End-of-Life (EOL) and Cisco Networking End-of-Service-Life (EOSL)
DC Parts has analyzed more than 250 customer contracts using storage, servers, networks, and tapes and shown us that 40-60% of these customers’ equipment operates beyond their end-of-support dates.
There are simple options so you can reduce your expenses and feel more confident about your IT infrastructure. When you choose a custom solution to extend the life of your IT equipment, you can make big savings.
How we can help:
We offer our customers a unique assessment to help analyze their OEM support contracts and understand exactly which devices can be supported in a more affordable way, without compromising their performance.
Cisco Networking Support
DC Parts Support Services provides support for Cisco Networking. We work to match the right approach with the right equipment to solve your Cisco Networking support needs.
With a highly trained team of certified engineers ready to solve any Cisco Networking problem, DC Parts support is uniquely qualified to serve you. If you would like to speak with a representative about purchasing Cisco Networking support, please contact us.
DC Parts support helps businesses of all sizes better manage their IT data centers by providing third-party support and maintenance services to leading equipment manufacturers including: Dell, HPE, Juniper, Brocade, CISCO, and more.
With DC Parts support, we manage all your hardware, between manufacturers via one call. DC Parts Support offers flexible service level agreements, certified engineering support teams, and dedicated customer service representatives.
Need support?
Contact us, we will contact you as soon as possible
