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A smart way to assess your hardware maintenance costs


When the brand becomes bloated: The Overvaluation of OEM Support


Instead of raising the price as OEMs or taking advantage of a captive market, third-party maintenance (TPM) companies provide the same quality corporate hardware support as EMC, but at a reasonable price.


How is this possible?


Simply put, third-party maintenance has changed EMC's business model in its head.


Let's break it down.


We have compiled a similar set of storage equipment configurations from three main storage vendors: IBM, NetApp and, of course, EMC. In addition, we did a survey to compare how much each brand is the cost of maintenance through OEMs.

To estimate offline hardware, we chose support during business hours from 9 am to 17 pm, with the next business day at the replacement location. This is indicated for short by 9x5xNBD. And to estimate the support found in a typical production environment, we chose 24/7 support with 4 hours replacement on site. This is indicated in short form by 24x7x4.

Then, we take these numbers and compare them with the respective third-party maintenance prices (TPM) from DC Parts.


The difference is stark.


You can see that the TPM price has a substantial discount compared to the OEM support costs.

But why does the TPM cost so much less than the OEM version?

You may think that the OEM brand value has gone to the head as well. You can believe that OEMs decide that they can charge more simply because of the names on their invoices.

Furthermore, you would only be partially correct. Part of that is the cost of spare parts. And it is also the cost of implementing engineers. All of this is just a psychological trick that we will discuss a little later. But, mainly, the difference is in philosophy.



The parts of it: How maintenance companies get lower prices


When a piece of your hardware breaks under a support contract, where do replacement parts come from? Most TPM companies pull spare parts from a set of refurbished parts that have been specifically reserved for repair work. Most TPM suppliers prefer refurbished stock over new parts because:

  • New parts are initially more expensive than refurbished ones.

  • New parts have not been tested as thoroughly as refurbished parts have been.


It is a win-win situation for the maintenance provider, and it can also benefit the customer if the price is right. However, when companies like EMC decide to bundle these parts together for maintenance at an inflated price. 

Customers are unable to save money.

So, is it where maintenance companies get these refurbished parts? Most of the OEM's refurbished stock comes from new equipment that has been returned to the OEM for any number of reasons such as rent, sizing errors or warranty returns.


The Global Game: The global capabilities of TPM leaders


But, through the purchase and sale of parts, in a large leasing network and direct partnerships of companies, secondary market resellers (such as DC Parts) help to create a market for refurbished equipment. When you combine this access to the secondary market with advanced global TPM capabilities, a provider like DC Parts can capitalize on differences in global list price, foreign market settlements and other arbitration opportunities in the secondary storage hardware market.
As a result, these TPMs often have even more access to parts and better prices than EMC.

TPMs with the features described above have the advantage of an internal inventory that is always fully supplied with a wide range of hardware.
What we are saying is this: EMC ends up using the same parts that a TPM provider stores. But if you choose the EMC version, you pay a lot more for the same hardware. TPMs with global reach, like DC Parts, use their global reach to obtain parts from all over the world and thus guarantee these parts at the best possible prices.


The dirty side of maintenance: EMC's dirty little secret


EMC sees maintenance as an insurance policy. For the first two years, they refrain from charging too much because they don't expect a lot of hardware failures and subsidize their costs by selling the new hardware you just purchased. But after two to three years, that story changes. And the same goes for your maintenance account.

In the second year, but certainly in the third, they begin to expect a more consistent failure rate from the data center hardware. This means that EMC also hopes to dip money into its pockets to send replacement hardware and certified engineers for on-site repairs. What they don't tell you at first is that you will have to dig deep in your own pockets as well.

In addition, you must remember what drives EMC predominantly - new hardware sales. That is the dirty secret. Increasing support costs has the net effect of pushing you to new hardware, which will only begin the vicious cycle again: wash, rinse, repeat. Nobody likes that kind of dirty laundry.

But what if you are not on a three-year upgrade cycle? What if your ROI calculations require you to maintain the hardware for up to five or seven years? If so, be prepared to pay EMC for the privilege.


We see support differently: what support is like at DC Parts 


At DC Parts, we see IT support differently. While we want to profit from our business, we refuse to do so at the expense of yours - we want your success to be as much as ours. Thanks to the relentless advancement in technology, we have found that the price of hardware actually tends downward over time. If the cost of hardware decreases over time, why should the cost of support increase? Well, it shouldn't, and if yours does, then we think it's a terrible thing.

Truth be told, this was our moment "Aha" - we found a way to succeed by aligning our priorities with yours.


So, luckily we changed the traditional EMC model of outsourced support in your head and now we offer DC Parts at a price that typically exceeds EMC by 50-80%.


Join DC Parts on this mission to restore sanity to support contracts, and we guarantee that your support costs will never increase just because an arbitrary amount of time has passed. We will help you maintain your hardware for as long as you want to keep your systems in service.

Do you still think it sounds too good to be true?

The significant cost savings from implementing the TPM are not simply theoretical. We can show you.

Contact DC Parts and we will help you better optimize your IT investment


Call our product team at + 011 3022 4694-XNUMX or send an email to:


All the hardware in the DC Parts is fully tested, guaranteed and comes with a 90-day warranty. Above all, we will support you before, during and after the sale.


Product Experience:

In other words, we know how important it is that you get the product you need to meet your needs. In addition, we have a sales team and agile logistics to make the shortest possible delivery times possible.

Sending proposals within 2 business days, experimenting with data centers and integrators and we always try to get the best price.

Do not hesitate to contact us with any questions about compatibility, condition or the best product available for your need.

Our website represents only a fraction of the pieces we work with. But you can contact your complete requirements or equipment lists.

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