Is it worth renewing support with NetApp?
When the typical three-year warranty support period ends, many customers begin investigating how to renew support with NetApp so they can extend the life of their hardware with confidence.
However, others are starting to look for alternatives other than NetApp, especially if the cost of the OEM contract. Or the support-level options aren’t right for your needs and budget.
However, limited information is available about long-term support options and their respective pros and cons. We are here to change that.
NetApp Support Levels
Let’s start with what NetApp offers. With NetApp’s extended warranty support, customers gain:
- Technical Support
- Spare parts delivered the next day (for self-installation)
- Access to the support site
- Some remote diagnostic tools
In addition, for IT organizations that need more robust assistance, NetApp also offers standard and premium contracts.
NetApp’s standard service allows for faster delivery of spare parts and the option of NetApp installation. Also, as some SLA response based on the severity level for technical support.
After that, NetApp’s expensive premium support:
- Provides customers with the opportunity to select SLAs for delivery and installation of spare parts;
- Provides faster technical response (although with wait times still based on the level of severity);
- Adds software support and installation of software updates;
- Troubleshooting on-site resources;
- It includes “unified support,” a promise to work with other vendors when equipment connected to NetApp hardware is causing problems; The machine is connected to NetApp hardware is causing a problem.
NetApp’s premium support can meet the needs of many IT organizations. However, it is not the best or most economical option on the market.
The competition: options and costs
In reality, only NetApp’s premium support can come close to the quality provided by top-tier third-party maintenance providers like DC Parts. In other words, DC Parts customers spend at least 50% less on their annual contracts while gaining more support resources, including:
- Immediate support.
DC Parts only works with engineers, so our customers get help and answers right away. Compare this to NetApp, where a simple question considered “Severity Level 4” is assigned to wait time of at least one full day, even for customers who pay for premium support. - Parts installation.
DC Parts parts service is superior to NetApp’s warranty or standard service. Spare parts always arrive quickly and an engineer installs them. - Full hardware, software, and firmware support.
As well as no matter what level of service the customer chooses, DC Parts offers a complete NetApp support solution that is just as effective at dealing with drive failures as it is with ONTAP dilemmas. So there’s no need to pay a premium price to get help from ONTAP! - Proactive monitoring with DC Parts.
Our 24/7 monitoring system is a step up, with built-in machine learning to proactively identify faults in the early stages. In addition, the system also automatically triages and files problem records. So our engineers are on their way to a fix, often before the customer even realizes there’s a problem. - Multi-vendor support.
DC Parts offers contracts for a wide variety of storage, server, and networking equipment. In other words, the end result is an inclusive and hassle-free support solution for the entire data center. - Multi-vendor support.
Customers who use NetApp hardware along with other storage, server, and networking equipment from other OEMs have an extra reason to migrate to DC Parts for support: simplicity. In other words, instead of managing the complexity of multiple support providers, each with its own contract specifications, renewal terms, support protocols, etc. As such, customers can fit a large proportion of data centers or corporate equipment into a single contract.
DC Parts has NetApp experts. As well as combined with our escalation policy, they make it easy to get fast service. And effective for any issues or questions customers may have with NetApp or ONTAP hardware.
To learn more about how we outgrew NetApp support, contact us today.
Questions?
Call our product team at 011 3022-4694 or send an email to: contato@dcparts.com.br
Warranty:
All DC Parts hardware is fully tested, guaranteed, and comes with a 90-day warranty. Above all we will support you, before, during and after the sale.
Product Experience:
In other words, we know how important it is that you get the product you need to meet your need. And in addition, we have a serviced commercial team and agile logistics to enable the shortest possible delivery times.
Sending a proposal within 2 business days, we are lost in data centers and integrators and we always try to get the best price.
Do not hesitate to contact us with any questions about compatibility, condition or the best product available for your need.
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