Third-Party Maintenance for IT
With the ever-increasing demand to further increase constrained IT budgets while still maintaining comprehensive and robust services, reducing expenses has become a vital strategy. That said, ensuring that service interruptions are minimal is essential and this poses a challenge for most IT managers and directors.
The lifecycle option to upgrade hardware every 3 to 5 years is no longer the simple choice it used to be, and with vendor support prices increasing dramatically for hardware after its end of life (EOL), this has raised the question of what alternative options are available.
The current economic climate has seen a significant increase in the use of Third Party Maintenance (TPM) providers that offer extended support solutions at a greatly reduced rate compared to the vendor. There is a wide variety of options in this market, but how do you decide which TPM to depend on to provide the level of service you need? What guarantees can you get until you put their service to the test?
Contract flexibility for IT Maintenance
The most reputable TPMs offer support services on short-, medium-term, or long-term contracts with simplified billing options and provide a variety of SLAs tailored to individual customer needs. Purchasing ongoing support for the period of time needed can be a very cost-effective solution for many projects, such as migration.
Many of these projects have a high probability of going over the anticipated or scheduled deadline. A short-term outsourced maintenance contract provides the assurance and also mitigates that no service issues will cause significant delays.
Cross-seller support
Having a single point of contact when there’s a service issue can greatly simplify the process of getting the support you need. This can be especially true if there is an issue in an environment where there are multiple interconnected platforms from multiple vendors.
Unbinding advice
When and if a customer decides to replace any hardware, access to unbiased technical advice is invaluable. With no quotas to meet, a reliable TPM can ensure the right technical hardware fit for the customer, rather than shoehorn a vendor’s preferred choice of technology. This can aid in maximizing the value of any new infrastructure investment, as the suggested solution will be focused on the customer’s specific requirements.
No strict time limit
A TPM has no predefined rules about when support for a system will no longer be available. The most likely determining factor will be the availability of replacement parts, which may be available for many years after the manufacturer discontinues support. This can greatly increase the Return on Investment while reducing the overall Total Cost of Ownership.
Dedicated engineers
While a smaller field engineering resource may be seen as a disadvantage, having dedicated engineers provides a level of continuity that no vendor can match. Engineers who are familiar with an environment can determine where an actual fault resides and resolve the problem in a significantly faster manner.
Even the simplest of knowledges, knowing where a system is located within a data center or if the engineer is already registered with site security can save time and streamline the fault resolution process.
With many IT departments having to provide a wider range of services while having reduced resources and smaller budgets, ensuring maximum value from any service provider is essential. The priority for many IT managers today is to get the right level of service at the most competitive price.
That said, it’s just as important to get these services up and running as soon as possible, as the most expensive resource today is time. Finding a reliable TPM by conducting due diligence with references and case studies to mitigate any possible service risks is an absolute priority.
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Questions?
Call our product team at 011 3022-4694 or send an email to: contato@dcparts.com.br
Warranty:
All DC Parts hardware is fully tested, guaranteed, and comes with a 90-day warranty. Above all we will support you, before, during and after the sale.
Product Experience:
In other words, we know how important it is that you get the product you need to meet your need. And in addition, we have a serviced commercial team and agile logistics to enable the shortest possible delivery times.
Sending a proposal within 2 business days, we are lost in data centers and integrators and we always try to get the best price.
Do not hesitate to contact us with any questions about compatibility, condition or the best product available for your need.
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