DELL Server Support & Maintenance
The Dell PowerEdge servers you have in your IT infrastructure can still provide the functionality, flexibility and convenience for the vast majority of organizations today. The ability to add additional memory (if not already specified at the time of purchase) and CPU provides customers with a variety of options to upgrade their host servers (virtualized environments) to continue providing the performance they need after manufacturers’ end-of-life dates. These potential upgrade options mean that customers don’t have to constantly search for new server solutions at the end of an internal 3- or 5-year lifecycle program due to servers no longer being fit for purpose.
Outsourcing DELL Server Maintenance
DC Parts provides organizations with a viable and sustainable alternative option to extend the life of their Dell servers following the “end of life” or “end of support life” announcements by being able to provide recommended hardware upgrade options, which includes and incorporates the full installation and configuration work performed by experienced technical field engineers. Our ability to continue providing an alternative server maintenance support service for Dell PowerEdge servers further assists organizations by offering a cost-effective solution for mission-critical Dell PowerEdge servers. This solution significantly reduces your total cost of ownership and also generates a higher return on your initial capital expenditure on IT server hardware.
DC Parts offers a flexible approach for organizations looking to partially or fully integrate maintenance and support services into their organization for current or historical server systems. These service levels range from Next Business Day (NBD) to a 24/7 response. Our maintenance and support services range from parts-only to phone and remote support. Our service level pages describe these and other services in detail.
Please contact us to see if we can provide you with the assurances you need, particularly to explore an alternative maintenance support service.
Residual asset value for your DELL hardware
Our unique DELL server maintenance and support service can provide you with the potential to customize a cost-neutral maintenance contract for DELL server that is now post-warranty, end-of-life, or end-of-life (EOL/EOSL). Our service allows customers with DELL hardware to have multiple stages in a lifecycle program, while providing extended maintenance support regardless of the need for 3, 6, 9 or even 12 months of support, thus effectively creating a cost-neutral solution.
Cost reduction in your contract
We allow a cost-neutral maintenance solution to be provided through the residual value on your DELL server hardware that we would remove at the end of the agreed maintenance support term. As well as services for secure decommissioning and data erasure in accordance with internal compliance requirements will also be part of the hardware lifecycle services program discussion.
If you don’t need a support service, our maintenance service can still benefit you. As such, we can provide a residual value quote for your IT server and storage hardware and discuss the process of data decommissioning and disposal, allowing you to achieve a much higher return on your initial capital investment. There is no obligation to get a quote from DC Parts, but it does allow you to explore whether this service can be feasible and beneficial to you.
Learn more by contacting us.
DC PARTS SERVICE PACKAGES
We specialize in providing solutions for IT equipment that is out of warranty. With more than 5 years of experience in the market, we offer comprehensive maintenance, repair, replacement and resale services for a variety of recognized brands, including Cisco, Dell EMC, HPE, IBM, NetApp, among others.
HOURS ON DEMAND
Sometimes, you may not need an ongoing support contract, but rather one-off support such as firmware updates, support for your virtualization system or operating system, or even diagnosing issues affecting your environment. With this need in mind, DC Parts has developed packages of consumable hours, valid for 6 months. Offer you the flexibility to have a partner when you need it, without the obligation of monthly commitments.
COVERAGE SERVICE IN THE HOURS PACKAGE
- Hardware Firmware Update
- Troubleshooting Hardware and Software
- Connectivity Configuration
- Disk pool management (expansion, disk/lun creation)
- Performance analysis (server/storage/network)
- Support for changing parts in person
- Environment documentation
- Analysis and best practices
- Support Storage/Server/Blade/Switch/Firewall/Switch FC
HOURS PACKAGE
- Minimum of 3 hours of service (commute counts as hours worked)
- Remote 24×7 – Face-to-face 24×7 (Brasilia- São Paulo) / 8×5 other cities in Brazil
- SLA of 12 hours remote (24×7) or 24 hours in person (8×5), after opening tickets.
To know our values, contact us and ask for our price list for our hour packages.
SUPPORTED EQUIPMENT
PowerEdge Rack Servers
- We support a variety of PowerEdge Rack models, including the R240, R340, R440, R540, R640, R740, R740xd, R840, R940, R6515, R7515, R6525, and R7525. These rack servers are known for their performance and versatility in enterprise environments.
- We support the T140, T340, T440 and T640 tower models, ideal for small and medium-sized businesses or remote offices.
- We meet the needs of the M640, M640p, MX740c, and MX840c modular servers, designed for high density and efficiency in data centers.
- We provide support for the C6420, C4140, and C6520 models, optimized for high-performance computing (HPC) and web-scale workloads.
- We’ve covered the XE2420 and XE7100 systems, which are designed for edge computing and high-density storage.
- We support the FC640 and FD332 models, which are part of Dell’s converged infrastructure.
- We also support older systems, including the 11th (Rx10, Tx10), 12th (Rx20, Tx20), 13th (Rx30, Tx30) and 14th (Rx40, Tx40) generations of PowerEdge, ensuring operational continuity of established infrastructures.
Support for your Dell PowerEdge server
Dell has grown from humble beginnings as PC Limited selling IBM PC-compatible computers directly to end users. This ethos of selling directly to customers remains to this day, however, now no data center is without a significant amount of Dell Poweredge equipment installed. By partnering with companies and buying others, Dell has developed a portfolio with the goal of making them a “one-stop-shop” for IT infrastructure. PowerEdge servers have a solid reputation for being reliable and cost-effective. Its PowerEdge RAID Controllers (PERC) use industry-leading architecture from companies such as LSI, while also utilizing custom functionality such as background patrol reading to fix bad sectors on online RAID disks. With models ranging from 1U rackmount models, tower variants to the SMB market and high-density blade systems, Dell PowerEdge servers have captured a large share of the modern IT market.
DC Parts has a great knowledge of Dell PowerEdge hardware and our team has years of experience with PowerEdge systems. DC Parts can customize a support package to meet the immediate or long-term needs of your organization, from short-term 9-5 contracts to 24/7 annual maintenance packages. DC Parts consultants work with customers to ensure they get the assurances they need at a cost that fits their budget. Our flexibility, along with our comprehensive understanding of the PowerEdge line, enables DC Parts to help organizations maximize investment in their IT infrastructure.
DC Parts Maintenance Support on Dell PowerEdge storage
- Dell PowerEdge Server Technical Diagnostics and Repair
- Level 3 engineer assigned to an account
- Global Service Availability
- Maintenance support for current and end-of-life Dell equipment
- Pro-rata and co-termination support dates
- Site Audits/Surveys
- Data/Platform Migration
- IT Decommissioning
- Data Erasure
- Highly experienced and specially trained technical field engineers
- On-site spare parts cache
- Multiple methods to generate a failed call ticket
- Helpdesk assistance
- Firmware and operating system recommendations
- Professional Services
- Consultancy
- VMware
- Hardware upgrades
- Flexible short- and long-term maintenance support contracts
- Hardware Rental
- Digital Media Retention (DMR)
- Operational Savings
Dell PowerEdge End of Support, but Not DC Parts
EOSL “End of Life” Dates
- DELL POWEREDGE 2950 – OCTOBER 2015
Dell EMC PowerEdge One Socket Rack Server
Dell EMC PowerEdge One Socket Rack Servers Technical Specifications
The Dell EMC PowerEdge single-socket server is designed to handle workloads such as virtualization, HCI and OpenStack Ready Architecture. Increase performance, the ability to scale, and simplify IT with the One Socket server designed for enterprises with remote and branch offices.
Dell EMC PowerEdge Two Socket Rack Server
Dell EMC PowerEdge Two-Socket Rack Servers Technical Specifications
Address core applications with the latest product families of Intel® Xeon® E5-2400 and E5-2400 v2 processors – designed to be a foundation for flexible and efficient data centers that can easily scale to meet growing needs. The high-density design of two-socket configurations with up to 12 dual in-line memory modules (DIMMs) to support consolidated and virtualized environments.
Dell EMC PowerEdge Four Socket Rack Server
Dell EMC PowerEdge Four-Socket Rack Servers Technical Specifications
Power your mission-critical applications and make real-time decisions with PowerEdge 4-socket servers. Accelerate the GPU database for business-critical applications with a powerful four-socket server. Scale capacity with large internal storage. Up to four 2nd Gen Intel® Xeon® Scalable processors with up to 28 cores per processor.
Dell EMC PowerEdge One Socket Tower Server
Dell EMC PowerEdge One Socket Tower Servers Technical Specifications
Single-socket (single-CPU) tower servers offer a cost-effective, entry-level solution for businesses migrating from PCs or laptops to servers. Designed for key office workloads such as file sharing, printing, point-of-sale, and database applications.
Dell EMC PowerEdge Two Socket Tower Server
Dell EMC PowerEdge Two-Socket Tower Servers Technical Specifications
Two-socket (dual-CPU) tower servers offer a wider range of features to accommodate high-performance applications such as web service, consolidation, and virtualization. They include more cache and speed, as well as flexibility for expansion and additional processors.
Dell EMC C Series Blade Server Technical Specifications
Dell EMC C-Series Blade Server Technical Specifications
Built for scale-out workloads such as high-performance computing, deep learning and data analytics, Dell EMC PowerEdge C-series platforms offer the latest high-speed memory, fast NVMe storage and workload-based BIOS tuning. Scale efficiently and predictably with flexible configurations and advanced connectivity options.
Dell EMC M Series Servers
Dell EMC M Series Servers Technical Specifications
Designed to lead the industry in quick and easy setup and deployment, Dell M-Series blade servers feature modular I/O switches, plus two integrated 1Gb NICs, for easy upgrade and a passive midplane that can handle 40Gb/s on four mezzanines ports per half-height slot. These features provide an easy and effective solution for scaling your I/O infrastructure, which can provide significant savings in time, cabling, and switch port costs.
Dell EMC PowerEdge FX Series
Dell EMC PowerEdge FX Series Technical Specifications
The innovative modular design of the FX architecture supports building blocks of IT resources of various sizes (compute, storage, networking, and management) so that data centers have greater flexibility to build their infrastructures.
Dell EMC PowerEdge MX Series
Dell EMC PowerEdge MX Series Technical Specifications
Integrated 7U modular solution designed for enterprise data center density with easy deployment, management, and maximum longevity. PowerEdge MX features industry-leading midplane-less design and scalable fabric architecture to support new processor technologies, new storage types and new connectivity innovations in the future.
Some segments of the economy we help
Some segments of the economy we help
Third-Party Maintenance for Dell End-of-Life (EOL) and Dell End-of-Service-Life (EOSL)
DC Parts has analyzed more than 250 customer contracts using storage, servers, networks, and tapes and shown us that 40-60% of these customers’ equipment operates beyond their end-of-support dates.
There are simple options so you can reduce your expenses and feel more confident about your IT infrastructure. When you choose a custom solution to extend the life of your IT equipment, you can make big savings.
How we can help:
We offer our customers a unique assessment to help analyze their OEM support contracts and understand exactly which devices can be supported in a more affordable way, without compromising their performance.
Dell storage Support
DC Parts Support Services provides support for Dell storage. We work to match the right approach with the right equipment to meet your Dell storage support needs.
With a highly trained team of certified engineers ready to troubleshoot any Dell storage issues, DC Parts is uniquely qualified to serve you. If you would like to speak with a representative about purchasing support on Dell storage , please contact us.
DC Parts support helps businesses of all sizes better manage their IT data centers by providing third-party support and maintenance services to leading equipment manufacturers including: IBM, HPE (HP), DELL EMC, DELL, NETAPP, and more.
With DC Parts support, we manage all your hardware, between manufacturers via one call. DC Parts Support offers flexible service level agreements, certified engineering support teams, and dedicated customer service representatives.
Extend the life and value of your IT assets. Contact DC Parts Support immediately.
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