HPE storage Support and Maintenance
DC Parts offers proactive and professional service. We understand what it means to add continuous value every time we speak to customers and have a wealth of knowledge and experience with a specific focus on HPE EVA, MSA and 3PAR systems. This particular focus, combined with the extensive knowledge base we have, ensures that we can keep your HPE systems and keep them running smoothly beyond the manufacturer’s “end of support date”.
Outsourcing HPE storage Maintenance
By providing organizations with a viable and sustainable alternative option to extend the life of their systems after “end of life” or “end of life” announcements, we can help organizations by offering a cost-effective solution for mission-critical HPE systems. This solution significantly reduces your total cost of ownership and also generates a higher return on your initial capital expenditure on IT storage hardware.
Our consultants can provide you with the ability to customize a suitable HP maintenance and support service solution that meets your specific current requirements. This service gives you the flexibility to pay only for the level of support you need and the length of time you need the service. DC Parts understands that today most organizations may require specific maintenance support only for a certain period of time and do not wish to enter into annual maintenance support contracts that they cannot justify in order to provide temporary support. An example would be a data/platform migration and decommissioning project.
Residual asset value for your HPE hardware
Our unique HPE storage maintenance and support service can provide you with the potential to customize a cost-neutral maintenance contract for HPE storage that is now post-warranty, end-of-life, or end-of-life (EOL/EOSL). Our service enables customers with HPE hardware to have multiple stages in a lifecycle program, while providing extended maintenance support regardless of whether 3, 6, 9 or even 12 months of support is required, thus effectively creating a cost-neutral solution.
Cost reduction in your contract
We allow a cost-neutral maintenance solution to be delivered through the residual value in your HPE storage hardware that we would remove at the end of the agreed maintenance support term. As well as services for secure decommissioning and data erasure in accordance with internal compliance requirements will also be part of the hardware lifecycle services program discussion.
If you don’t need a support service, our maintenance service can still benefit you. As such, we can provide a residual value quote for your IT server and storage hardware and discuss the process of data decommissioning and disposal, allowing you to achieve a much higher return on your initial capital investment. There is no obligation to get a quote from DC Parts, but it does allow you to explore whether this service can be feasible and beneficial to you.
Learn more by contacting us.
DC PARTS SERVICE PACKAGES
We specialize in providing solutions for IT equipment that is out of warranty. With more than 5 years of experience in the market, we offer comprehensive maintenance, repair, replacement and resale services for a variety of recognized brands, including Cisco, Dell EMC, HPE, IBM, NetApp, among others.
HOURS ON DEMAND
Sometimes, you may not need an ongoing support contract, but rather one-off support such as firmware updates, support for your virtualization system or operating system, or even diagnosing issues affecting your environment. With this need in mind, DC Parts has developed packages of consumable hours, valid for 6 months. Offer you the flexibility to have a partner when you need it, without the obligation of monthly commitments.
COVERAGE SERVICE IN THE HOURS PACKAGE
- Hardware Firmware Update
- Troubleshooting Hardware and Software
- Connectivity Configuration
- Disk pool management (expansion, disk/lun creation)
- Performance analysis (server/storage/network)
- Support for changing parts in person
- Environment documentation
- Analysis and best practices
- Support Storage/Server/Blade/Switch/Firewall/Switch FC
HOURS PACKAGE
- Minimum of 3 hours of service (commute counts as hours worked)
- Remote 24×7 – Face-to-face 24×7 (Brasilia- São Paulo) / 8×5 other cities in Brazil
- SLA of 12 hours remote (24×7) or 24 hours in person (8×5), after opening tickets.
To know our values, contact us and ask for our price list for our hour packages.
SUPPORTED EQUIPMENT
- We support the 8000, 9000, and 20000 series. These systems are known for their high performance and efficiency in large-scale enterprise environments.
- We support AF (All Flash), HF (Hybrid Flash) and CS (Adaptive Flash) series, providing intelligent and efficient storage solutions.
- We’ve covered the A630, A650, and A670 models, which offer mission-critical storage with built-in artificial intelligence.
- We meet the needs of the MSA 1050, 2050, 2052, and 2060 models, ideal for small and medium-sized businesses looking for affordable and reliable storage solutions.
- We provide support for the 1460, 1560, 1660, and 1860 models, which are networked storage (NAS) solutions optimized for Windows environments.
- We cover the 3200 system and Virtual Storage Appliance (VSA) solutions, offering flexibility for virtualized environments.
- We support XP7 and XP8 models, which are high-capacity storage systems for large data centers.
- We serve the 3620, 3640, 5200, and 5250 models, which are data backup and recovery solutions.
- We also support older systems, including Enterprise Virtual Array (EVA), P2000 G3, P4000 Series, P6000 Series, and P9000 Series.
With HP EVA StorageWorks Enterprise Virtual Array (EVA), you get enterprise-grade storage arrays with a virtualized architecture and built-in thin-provisioning. HP EVA meets the storage budgets of most organizations and also provides simplified storage management. A simple-to-administer storage system saves management time and money and reduces configuration errors, and if you implement best practices and good maintenance rules, you can reduce errors and other unnecessary expenses.
Typical best practices for optimal availability, performance, and cost are only recommendations and not rigid requirements, as each organization’s IT infrastructure will be different. These practices start the moment you receive all the user manuals, and by reading and following the information provided, you can save your time. Stay as up-to-date as possible with the latest XCS controller software and disk firmware, again, this will save you time with setup and compatibility issues. Deploy your array in supported configurations if possible, depending on your circumstances, and lastly, always subscribe to proactive notifications.
DC Parts would always recommend that you experiment and follow industry best practices, regardless of the technology you have decided to implement in your IT infrastructure. Our team has specific knowledge of HP EVA storage and aims to provide the security and support needed by organizations with legacy and end-of-life systems from manufacturers.
Benefits of DC Parts Maintenance Support on HP EVA storage
- HP EVA Hardware Technical Diagnostics and Repair
- Level 3 engineer assigned to an account
- Global Service Availability
- Email alert notification
- Maintenance support for current and end-of-life HP equipment
- Pro-rata and co-termination support dates
- Consultancy
- Detailed Health Check Reports
- Site Audits/Surveys
- Data/Platform Migration
- IT Decommissioning
- Data Erasure
- Highly experienced and specially trained technical field engineers
- On-site spare parts kit
- Multiple methods to generate a failed call ticket
- Helpdesk assistance
- Operation and Setup Assistance
- Command View
- Flexible short- and long-term maintenance support contracts
- Hardware Rental
- Digital Media Retention (DMR)
- Operational Savings
HP EVA end of support, but not DC Parts
EOSL “End of Life” Dates
- EVA 4000 – DECEMBER 2013
- EVA 6000 – DECEMBER 2014
- EVA 8000 – DECEMBER 2013
- EVA 4100 – DECEMBER 2014
- EVA 6100 – DECEMBER 2014
- EVA 8100 – DECEMBER 2014
- EVA 4400 – DECEMBER 2014
- EVA 6400 – DECEMBER 2014
- EVA 8400 – DECEMBER 2014
HP StorageWorks Modular Smart Arrays “MSA” enables low-cost, scalable solutions with high-performance storage consolidation through SANs. This has the ability to meet most entry- to mid-level requirements. Dual controllers and hot-plug power supply units provide full redundancy, and a variety of host connectivity options provide a high degree of flexibility and capacity that can be upgraded without downtime.
HP MSA can also be used as “DAS” JBOD “Just a bunch of disks” direct-attached storage, making it an ideal low-cost storage solution for many. By utilizing an external SCSI or SAS RAID adapter, HP’s JBOD solution offers a simple and efficient method of expanding your server’s storage capacity. With redundant hot-plug power supply units and I/O interface cards, you still get the benefits of a resilient storage offering, but at a fraction of the cost of a full SAN.
Contact us at DC Parts to see if we can customize a flexible maintenance support solution that meets your technical and support requirements that you couldn’t find at other storage maintenance providers.
Benefits of DC Parts Maintenance Support on HP MSA storage
- HP MSA Hardware Technical Diagnostics and Repair
- Level 3 engineer assigned to an account
- Global Service Availability
- Email alert notification
- Maintenance support for current and end-of-life HP equipment
- Pro-rata and co-termination support dates
- Consultancy
- Detailed Health Check Reports
- Site Audits/Surveys
- Data/Platform Migration
- IT Decommissioning
- Data Erasure
- Highly experienced and specially trained technical field engineers
- On-site spare parts kit
- Multiple methods to generate a failed call ticket
- Helpdesk assistance
- Operation and Setup Assistance
- Smart Array Configuration Utility
- MSA Storage Management Utility “SMU”
- Flexible short- and long-term maintenance support contracts
- Hardware Rental
- Digital Media Retention (DMR)
- Operational Savings
End of support from HP MSA, but not DC Parts
EOSL “End of Life” Dates
- MSA 20 – DECEMBER 2014
- MSA 30 – DECEMBER 2014
- MSA 50 – DECEMBER 2014
- MSA 60 – DECEMBER 2014
- MSA 70 – DECEMBER 2014
- MSA 70 – DECEMBER 2014
- MSA 500 –
- MSA 1000 – DECEMBER 2023
- MSA 1500 – DECEMBER 2023
- MSA 2000 – DECEMBER 2023
HP’s 3PAR storage platform is a family of storage systems that can meet the needs of modern data centers, delivering the efficiency and agility required by virtual, cloud, and ITaaS environments. The HP 3PAR platform is also designed to provide exceptional economic and operational benefits, including the performance, scalability, and availability required of Tier 1 storage.
The HP 3PAR Converged Storage Platform includes HP’s new thin suite technology software, enabling you to meet your required performance and service-level objectives with fewer disks and less system administration time. Data protection and disaster recovery for 3PAR storage is based on flexible and efficient copy-on-write snapshot technology, providing you with cost-effective recovery point and recovery-time objectives. HP 3PAR offers a variety of data security and resiliency software products. Peer Motion, Virtual Domains, and Virtual Lock provide the robust functionality required by Tier 1 storage, with standalone tiered storage delivering the agility you expect.
DC Parts provides a friendly and welcoming experience for many customers who are looking for alternative and viable technical and support options. Focus and flexibility are essential for us, but more importantly, we aim to add value to every conversation, so customers feel like they’ve found a valuable source of ad hoc technical information.
Benefits of DC Parts Maintenance Support on HP 3PAR storage
- HP 3PAR Hardware Technical Diagnostics and Repair
- Level 3 engineer assigned to an account
- Global Service Availability
- Email alert notification
- Maintenance support for current and end-of-life HP equipment
- Pro-rata and co-termination support dates
- Consultancy
- Detailed Health Check Reports
- Site Audits/Surveys
- Data/Platform Migration
- IT Decommissioning
- Data Erasure
- Highly experienced and specially trained technical field engineers
- On-site spare parts kit
- Multiple methods to generate a failed call ticket
- Helpdesk assistance
- Operation and Setup Assistance
- HPE 3PAR OS
- Flexible short- and long-term maintenance support contracts
- Hardware Rental
- Digital Media Retention (DMR)
- Operational Savings
End of support for HP 3PAR, but not DC Parts
EOSL “End of Life” Dates
- F200 – NOVEMBER 2016
- F400 – NOVEMBER 2016
- T400 – OCTOBER 2017
- T800 – OCTOBER 2017
- V400 – MAY 2021
- V800 – MAY 2021
- STORESERV 7000 – OCTOBER 2022
- STORESERV 7000C – OCTOBER 2022
- STORESERV 7200 – OCTOBER 2022
- STORESERV 7200C – OCTOBER 2022
- STORESERV 7400 – OCTOBER 2022
- STORESERV 7400C – OCTOBER 2022
- STORESERV 7440C – OCTOBER 2022
- STORESERV 7450 – OCTOBER 2022
- STORESERV 7450C – OCTOBER 2022
- STORESERV 8400 –
- STORESERV 8440 –
- STORESERV 8450 –
- STORESERV 9450 –
HP D2000 Technical Specifications
HP D2000 chassis offer cost-effective, modular solutions to simplify capacity expansion in previous HP ProLiant and Integrity server and blade environments. In addition to connecting directly to supported servers, the D2700 serves as the SFF enclosure for some of the MSA array models. Total support within the D2000 series can grow as needed to up to 96 LFF drives or 200 SFF drives.
| Model | Supported Smart Array Controllers | Supported Controller-Blade Connectivity | Supported Host Bus Adapters | Scalability | Drive Support Between Proliant and MSA Attachment | Servers Supported |
|---|---|---|---|---|---|---|
| D2600 | P411, P212, P812, P222, P421, P431, P441, P822, P841 | P711m, P721m, P731m, P741m | H221, H222, H241 | Up to (8) enclosures, 96 drives behind P411 or P812 Controllers. Mixed 2600/2700: Up to (4) 2600 and (4) 2700, or 148 drives behind the P421, P431, P441, P822 and P841 Controllers | (12) x 3.5″ Drives: 1TB, 2TB, 3TB, 4TB, 6TB SAS Midline; 300GB 15K, 450GB 15K, 600GB 15K SAS | Proliant Servers with supported Controller; HPE Integrity Servers; P2000 G3 Modular Smarty Array System |
| D2700 | P411, P212, P812, P222, P421, P431, P441, P822, P841 | P711m, P721m, P731m, P741m | H221, H222, H241 | Up to (4) enclosures, 96 drives behind P411 or P812 Controllers; Using the P421, P431, P441, P822 or P841 up to (4) enclosures per port; P411 and P812 up to (2) enclosures per port. Mixed 2600/2700: Up to (4) 2600 and (4) 2700, or 148 drives behind the P421, P431, P441, P822 and P841 Controllers | (25) x 2.5″ Drives: 10K SAS: 300GB, 450GB, 600GB, 900GB, 1.2TB; 15k SAS: 146GB, 300GB, 450GB, 600GB; Midline SAS: 500GB, 1TB; SSD: 200GB, 400GB, 800GB, 1.6TB | Proliant Servers with supported Controller; HPE Integrity Servers; P2000 G3 Modular Smarty Array System |
HP D3000 Technical Specifications
HP D3000 chassis offer modular, cost-effective, direct-attached solutions to simplify capacity expansion in HP ProLiant Gen 8 to Gen 10 server environments and blade systems. The D3000 enclosures are a 2U direct-attached storage device that supports 12 GB SAS connection to the host and are designed for small-to-medium deployments or remote locations.
HP D6000 Technical Specifications
HP’s D6000 disk enclosure is designed for large-capacity, high-volume storage, extending HP’s direct-attached storage line for BladesSystem servers. Up to six D6000 storage devices can be supported in a single BladeSystem enclosure for up to 1260 TB of capacity.
HP MSA 1000 Technical Specifications
The HP MSA 1000 series is designed to meet entry-level storage requirements and budget constraints, offering affordable flash storage in SAS, iSCSI, and FC deployments. The MSA features shared storage that is compatible with Gen 10 ProLiant and comes standard with intuitive management tools and data protection tools, including snapshots and volume copy.
HP MSA 2000 Technical Specifications
HP’s flash-ready MSA 2050 storage system, delivering more than 200,000 IOPS, is designed for affordable application acceleration and ideal for small, remote office deployments. HP’s MSA line continues with high scalability, allowing mixed expansions to support high-performance SFF or 15K SAS SSDs with cost-effective LFF drives for archival purposes for a customized balanced solution.
HP MSA P2000 Technical Specifications
HP’s MSA P2000 G3 Smart Array Modular Systems are entry-level storage systems with 8 GB Fibre Channel, 6 GB SAS, 10 GbE, and 1 GbE iSCSI models with support for 6 and 12 GB SAS drives. The array can grow incrementally from a few drives to 576 TB using Midline SAS drives. Features built into this series include replacement hot plug controllers, P/O, I/O modules, and expansion enclosure additions.
Technical specifications HP MSL 1/8 G2 Autoloader
The HP MSL 1/8 G2 Autoloader Desktop Tape Drive delivers storage density, flexibility, and protection for a tape backup environment. Encryption is available with LTO 5 forward and the 8-cartridge magazines are removable to easily manage media.
HP MSL2024 and MSL4048 Technical Specifications
HP MSL2024 and MSL4048 are entry-level automated tape libraries designed to scale from 0 to 48 cartridge slots between the 2 models. AES 256-bit encryption is available with LTO 5 to LTO 8 tape drives to enhance the protection of your data. Both ATLS use HP’s Command View for Tape Libraries software to manage the tape system.
HP MSL3040 Technical Specifications
The HP StoreEver MSL3040 tape library offers simple capacity increase with modular vertical expansion. The system non-disruptively scales from 40 to 280 cartridge slots and up to 21 half-height LTO drives in 1 19″ rack.
HP MSL6480 Technical Specifications
HP StoreEver MSL6480 Tape can be sized seamlessly to accommodate capacity increase requirements. Using LTO 8 drives, the MSL6480 can be scaled vertically from 80 to 560 cartridge slots to store up to 8.4 PB in a single 19-inch rack. In addition, the system supports a maximum of 42 LTO 5 to LTO 8 HH SAS or FC drives.
HP 3PAR Technical Specifications
HP’s 3PAR 7000 series offers scalable solutions providing high performance and guarantees to double virtual machine density. The series supports advanced features, including storage federation and automated tiering, that enable non-disruptive growth.
The StoreServ 8000 series offers cutting-edge Tier 1 mid-range storage solutions with the performance advantages of a flash-optimized architecture.
HP’s 3PAR StoreServ 10000 Block Storage series expands HP’s 3Par line for enterprise storage. Designed to meet the need for hybrid and private cloud environments as well as ITaaS, the 10000 offers multi-tenant and federated storage. The 10000 has a flash-optimized architecture to deliver I/O performance and workload agility in virtualized environments.
Some segments of the economy we help
Some segments of the economy we help
Third-Party Maintenance for HPE End-of-Life (EOL) and HPE End-of-Service-Life (EOSL)
DC Parts has analyzed more than 250 customer contracts using storage, servers, networks, and tapes and shown us that 40-60% of these customers’ equipment operates beyond their end-of-support dates.
There are simple options so you can reduce your expenses and feel more confident about your IT infrastructure. When you choose a custom solution to extend the life of your IT equipment, you can make big savings.
How we can help:
We offer our customers a unique assessment to help analyze their OEM support contracts and understand exactly which devices can be supported in a more affordable way, without compromising their performance.
HPE Server Support
DC Parts Support Services provides HPE server support. We work to match the right approach with the right equipment to meet your HPE server support needs.
With a highly trained team of certified engineers ready to troubleshoot any HPE server issues, DC Parts is uniquely qualified to serve you. If you would like to speak with a representative about purchasing HPE Storage Support, please contact us.
DC Parts support helps businesses of all sizes better manage their IT data centers by providing third-party support and maintenance services to leading equipment manufacturers including: IBM, HPE (HP), DELL EMC, DELL, NETAPP, and more.
With DC Parts support, we manage all your hardware, between manufacturers via one call. DC Parts support offers flexible service level agreements, certified engineering support teams, and dedicated customer service representatives.
Extend the life and value of your IT assets. Contact DC Parts support immediately.
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