Multi-vendor hardware support and maintenance

Due to the nature of our business at DC Parts, we have a wide range of server, IT storage and networking parts from a variety of suppliers. This allows us to distribute parts at short notice to customers across the globe, providing an instant parts replacement service.

The benefit for many customers today is the ease of obtaining an IT spare parts maintenance support service, which provides an easy and cost-effective way to maintain IT systems on their own. Customers have stated that they have some in-house technical resources available to implement a hot swap of a hard drive, but require a reputable company to provide parts for post-warranty or end-of-life systems that have been tested and come with a replacement warranty.

DC Parts has successfully delivered this level of cost-containment service for several years and continues to supply parts for customers across multiple vendor environments. Our hardware spares support service integrates seamlessly with and benefits customers who have decided to take an interim period to maintain their IT systems.

Hardware Parts Support Benefits

• Cost containment solution
• Viable and sustainable service
• Supply of parts when necessary
• Supporting self-maintaining IT infrastructure environments
• Reducing operating expenses
• Short-term parts supply
• Parts warranty

Residual asset value for your hardware

Our unique hardware maintenance and support service can provide you with the potential to customize a cost-neutral maintenance contract for hardware that is now post-warranty, end-of-life, or end-of-life (EOL/EOSL). Our service allows customers with hardware to have multiple stages in a lifecycle program, while providing extended maintenance support, regardless of the need for 3,6,9 or even 12 months of support, thus effectively creating a cost-neutral solution.

Cost reduction in your contract

We allow a cost-neutral maintenance solution to be delivered through the residual value in your hardware hardware that we would remove at the end of the agreed maintenance support term. As well as services for secure decommissioning and data erasure in accordance with internal compliance requirements will also be part of the hardware lifecycle services program discussion.

If you don’t need a support service, our maintenance service can still benefit you. As such, we can provide a residual value quote for your IT server and storage hardware and discuss the process of data decommissioning and disposal, allowing you to achieve a much higher return on your initial capital investment. There is no obligation to get a quote from DC Parts, but it does allow you to explore whether this service can be feasible and beneficial to you.

Learn more by contacting us.

Whether you’re requiring a hardware parts-only maintenance solution for post-warranty systems or legacy end-of-life systems, DC Parts can discuss your needs and provide a suitable parts-only solution that works for you.

Many organizations today have a global presence with offices located in various parts of the world. The requirement to have the ability to provide a solution of only hardware parts to your organization’s locations to maintain systems can be an alternative and a more cost-effective way than the method currently employed.

DC Parts may discuss the requirements of your hardware parts only to allow us to understand the geographic locations and hardware systems in place and to provide you with a viable solution that meets your specific needs.

This could mean that your solution not only involves providing a cache of spare parts, but also incorporates an element of technical advice or remote assistance. Our goal is to provide a solution that works for you and integrates seamlessly with your current and future needs, without necessarily increasing your current operating expenses.

Hardware Replacement Resources

Most organizations today are asking departments to find ways to reduce overhead. This can be anything from automating services to reducing the number of employees in a department. The directive, however, remains the same, maintaining or, in some cases, increasing services with fewer available resources to reduce costs.

DC Parts consultants, in collaboration with you, seek to audit and assess areas within your IT infrastructure where you are able to utilize a combined IT resource to provide a cost-effective alternative solution to reduce operational overheads for server and storage systems than the methods you can currently use employing.

Our goal is to provide organizations with alternative options to conventional practices that may currently exist, without exposure to an increase in service risk. DC Parts Hardware Lifecycle Services offer a flexible approach for organizations looking to partially or fully integrate maintenance and support or professional services into their organization for current or historical servers and storage systems.

Sometimes we look for a solution to remedy our immediate maintenance support challenge, but the requirement we are looking for may be for a small percentage of what a full support contract would provide. The difficulty is justifying the expense of a comprehensive maintenance contract when you have the technical resources in-house. DC Parts solves this challenge by being able to provide platform-specific, service desk, and remote support contract specific hardware parts.

DC Parts specializes in server and storage maintenance support services and understands that organizations today are not only looking for rigid annual support contracts with no flexibility, but quite the opposite. We understand that most organizations may have some degree of in-house technical resources at their disposal.

The flexibility for short-term maintenance support contracts to cover a variety of projects or finding a maintenance support provider that can provide specific end-of-life legacy support at various points in the lifecycle of an IT infrastructure can be valuable.

Getting constant feedback from customers is important and valuable to DC Parts. It allows us to identify and extend our service to new existing and potential customers and acknowledges that we listen. The feedback we receive from our customers is that continuity of engineering, initial fix for service resolution, hardware parts, and immediate access to third-line technical resources are critical.

Maintenance Support Services

The overall task of managing maintenance and support contracts can be an expensive and time-consuming task, especially if your IT infrastructure has grown due to necessity. The incremental growth of IT can bring its own challenges, which sometimes, if left unchecked, can cause systems to inadvertently become unsupported. DC Parts can work with you to help and slowly bring these systems under a master maintenance service contract on a pro-rata of systems to co-terminate on a specific date chosen to conform to the manufacturers’ new support contract dates.